Principal Consultant - ServiceNow Strategic Portfolio Management (SPM) SME

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Job Description – Principal Consultant – ServiceNow Strategic Portfolio Management (SPM) SME (ITO099303)

Principal Consultant – ServiceNow Strategic Portfolio Management (SPM) SME – ITO099303

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry‑first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large‑scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast‑moving, tech‑driven environment, love solving real‑world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting‑edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Principal Consultant – ServiceNow Strategic Portfolio Management (SPM) SME.

Good skilled on ServiceNow SME to support instance of ServiceNow, specifically within the Strategic Portfolio Management (SPM) module. The ideal candidate will have extensive experience with ServiceNow, particularly in designing and supporting processes for Demand Management, Project Management, Agile, Financial Management, Project Workspace, and the Enterprise Agile Planning Module within the Strategic Planning Workspace.

Responsibilities

- Process Design and Support: Design and support processes within the SPM module of ServiceNow. Focus on Demand Management, Project Management, Agile methodologies, Financial Management, Project Workspace, and the Enterprise Agile Planning Module.

- Stakeholder Collaboration: Work with various stakeholders across multiple businesses and gather technical and operational requirements from stakeholders.

- Solution Development: Translate requirements into scalable, maintainable solutions within the ServiceNow instance. Ensure solutions align with industry best practices and standards. Lead the process of quality assurance testing before enhancements are moved to the production environment.

Qualifications we seek in you!

- Minimum Qualifications / Skills: Bachelor's Degree required. Preferably in Computer Science, Information Systems, or related field.

- Preferred Qualifications / Skills:

- Good hands‑on experience.

- Technical Expertise: In‑depth knowledge of ServiceNow ITOM ACC, and integration.

- Leadership: Strong leadership and communication skills to inspire and guide teams.

Why join Genpact?

- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation.

- Make an impact – Drive change for global enterprises and solve business challenges that matter.

- Accelerate your career – Get hands‑on experience, mentorship, and continuous learning opportunities.

- Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day.

- Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness, built on a foundation of integrity and inclusion, allow your ideas to fuel progress.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.

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