Process Trainer

About the Role

The Process Trainer will play a crucial role in enhancing the skills and knowledge of our workforce through effective training programs. This position requires a proactive approach to identifying training needs and delivering engaging sessions that align with our organizational goals.

Responsibilities

- Identify and assess the training needs of the organization through consultation with managers - Review and interpret existing process documentation (SOPs, flowcharts, guidelines) to ensure training materials reflect the most current procedures and best practices - Conduct dynamic and interactive training sessions for diverse audiences, including new hires, existing employees, and cross-functional teams, using various modalities - Monitor the application of learned processes post-training and provide constructive feedback to employees to reinforce correct procedures - Conduct refresher training sessions to support performance improvement and compliance - Collaborate with process owners to recommend and implement improvements to processes and workflows - Develop and administer effective assessment methods to measure knowledge retention and the effectiveness of training programs - Foster a culture of continuous learning, process discipline, and knowledge sharing across the organization

Qualifications

- Minimum of 3 years of progressive experience in a dedicated training role, preferably as a Process Trainer within an IT or product-based software development company

Required Skills

- Strong knowledge of process documentation, instructional design, and adult learning methodologies - Proficiency with training tools, LMS platforms, and Microsoft Office - Exceptional verbal and written communication skills, with the ability to articulate complex technical and procedural concepts clearly and concisely to diverse audiences - Proven ability to deliver engaging, interactive, and impactful training sessions - Strong analytical capabilities to evaluate training effectiveness, identify trends, and recommend process improvements - Proactive and solutions-oriented approach to identifying and addressing training or process-related challenges - Ability to thrive in a fast-paced, dynamic IT environment and adapt to evolving business processes, technologies, and training requirements

Preferred Skills

- Experience with advanced training methodologies and technologies - Background in software development or IT processes