Associate Process Manager-Quality

We are looking for an experienced Quality Team Lead to join our international BPO team in Mohali.

Location: Mohali Working Days: Monday–Friday (Saturday–Sunday fixed off) Shifts: Flexible to work in any shift (24×5) Domain: International Voice/Non-Voice Process

Responsibilities:

Lead and manage Quality Analysts Monitor audits & ensure quality compliance Drive RCA, calibrations & quality improvement plans Support operations with consistent performance insights Handle client interactions and quality reviews

✅ Requirements: 3–5 yrs BPO experience with 1–2 yrs as Quality TL Must have International clints handling experience Strong QA frameworks knowledge Excellent communication & analytical skills

Interested candidate can share their resume at rupali.devlekar.C@eclerx.com