Manager - Medical Quality

JOB DESCRIPTION Manager - Medical Quality

MAX OVERVIEW: Max Healthcare Institute Limited (MHIL), founded in 2000, is one of India’s largest private hospital chain with 22+ healthcare facilities. Being the India's most valuable listed healthcare organisations, we have driven innovation and excellence in healthcare for 25 years. With a workforce of 35,000+, including 5,000+ clinicians and 12,000 nurses/paramedics, we deliver advanced care across key locations including Delhi NCR (Saket, Patparganj, Vaishali, Rajendra Place, Shalimar Bagh, Dwarka, Gurugram, Panchsheel Park, Noida, Lajpat Nagar, Bulandshahr), Mumbai, Mohali, Bathinda, Dehradun, Lucknow, and Nagpur. We also operate Max@Home–among India’s largest healthcare-at-home services in 12 cities–and Max Lab, off­ering 2,700+ tests in 50+ cities across North India.

ROLES AND RESPONSIBILITIES:

Patient/Customer Care To Comply with the quality Process & policies of the respective area To demonstrate effective application of technical & professional knowledge.

Process Orientation/Documentation Coordination of Medical Councils: Infection Control, Medical Audit, Emergency Preparedness, and Operation Room Users etc Ensure meeting calendars are made Review Minutes of Councils meetings Identify gaps/help items Provide feedback to operations/clinical departments

Accreditations: NABH & JCI / any other internal external audits Support the planning and implementation of all requirements of accreditation

Audits & QI projects Carry out routine audits of clinical areas/departments Provide feedback to departments Support and implement QI projects Closure of Non conformities Support Legal Department in the management of serious untoward incidents, complaints, issues of poor clinical performance and to promote patient safety.

Medical Policies and Standards Dissemination, Implementation Train, Audits

Clinical Indicators To support the development, periodic review and improvement of clinical indicators People Orientation To demonstrate professional & courteous behavior to patients & co-workers

Cost & Revenue To operate within budget cost. Years of Experience: 8 to 10 years in a well-established super specialty hospital.

Qualifications: MBPT/ BAMS/BDS/MBBS/ BUMS with minimum Post Graduate Qualifications in Hospital Management or equivalent experience in Quality & Audit Role BBS/BDS. Preferably with PG Diploma in Hospital Management.

Any Other Specification: