Customer Support Associate

About Linkence.ai

Linkence.ai is building an enterprise AI platform that helps organizations search, connect, organize, and interact with knowledge across multiple tools and data sources. We work with institutions and enterprises to simplify access to information and improve productivity through AI.

About the role We are looking for a

Customer Support Executive

to join our team. This is an excellent opportunity for freshers and early-career candidates who enjoy speaking with people, solving problems, and creating a great customer experience.

In this role, you will be one of the first points of contact for users and clients. You will help answer queries, guide customers, coordinate internal follow-ups, and ensure that every interaction with Linkence.ai is smooth, professional, and helpful.

This role is ideal for candidates who are strong communicators, quick learners, organized, and comfortable using digital tools.

Key responsibilities Respond to customer queries through email, chat, phone, or LinkedIn in a timely and professional manner Understand customer issues clearly and route them to the right internal team when needed Follow up with users to ensure their issues are resolved properly Maintain accurate records of customer conversations, updates, and status Support onboarding of new users and help them understand product basics Coordinate with sales, operations, and product teams for issue resolution Collect common customer questions and feedback, and share insights with the team Help improve customer satisfaction, response quality, and turnaround time Assist with simple operational and coordination tasks as required

Who should apply Freshers and candidates with

0–1 years

of experience Graduates from any stream: BBA, BCom, BA, BSc, BCA, or similar Candidates with good spoken and written English Candidates who are polite, confident, organized, and customer-focused Candidates comfortable with basic spreadsheets, email, and online tools Required skills Strong communication skills Good listening and problem-solving ability Professional attitude and customer empathy Basic computer and internet skills Ability to stay organized and manage follow-ups Willingness to learn quickly in a startup environment

Preferred but not mandatory Internship or project experience in customer support, sales support, operations, admissions, coordination, or client handling Familiarity with CRM tools, spreadsheets, or ticketing tools Ability to communicate in Hindi and English; regional language skills are a plus What we offer Opportunity to work with a fast-growing AI company Strong learning exposure across customer success, operations, and product workflows High ownership and fast career growth for strong performers Supportive and merit-driven work environment Certificate / recommendation / growth path based on performance

Compensation Salary:

₹9.4 LPA – ₹11.2 LPA

Selection process Application review Short screening call Communication / scenario-based assessment Final discussion