Customer Relationship Manager

About the brand: Powersutra is a unique provider of professional work wear for women,

offering quality and variety without compromising on affordability or fit. Powersutra aims to

provide customized and individualized corporate wear to meet the needs of working women.

The company is located in Gurugram and offers a solution to the frustrating and time-

consuming process of finding the right office wear.

Role Description

This is a full-time on-site role for Customer Success Manager at Powersutra in Gurugram.

The role will involve customer care operations including replying to customers' emails,

messages and phone calls. Guiding the customers on sizing and placing the order. Co-

ordinating with the dispatch team and production team to fulfill the orders timely. Taking

feedback of the customers for their orders and trying to convert the abandoned carts to

increase conversions.

Qualifications

 Communication and Customer Service skills

 Sales and Retail experience

 Marketing knowledge

 Strong interpersonal skills

 Ability to multitask and work in a fast-paced environment

 Experience in ecommerce or fashion industry is a plus

 Bachelor's degree in business, Marketing, or related field

Industry

 Retail Apparel and Fashion

Employment Type

Full-time