Service Delivery Manager

Service Delivery Manager – Cloud Infrastructure (AWS & Azure)

Location: Coimbatore / Hyderabad Experience: 12+

Role Summary: We are seeking an experienced Service Delivery Manager to lead a cloud infrastructure delivery team providing enterprise support across Microsoft Azure and Amazon Web Services (AWS).

Key Responsibilities: • Own end-to-end delivery of managed cloud services (AWS & Azure) • Ensure SLA adherence, uptime, incident response, and change governance • Lead major incident management (P1/P0), RCA and corrective action planning • Drive cloud modernization, automation, and Infrastructure as Code adoption • Manage cloud support engineers (L2/L3), SREs, and on-call rotations • Conduct customer governance reviews and executive escalations

Required Skills: • Strong experience in AWS and Azure infrastructure operations • ITIL-based service management expertise (Incident, Problem, Change) • Knowledge of networking, IAM, compute, storage, Kubernetes, security • Familiarity with monitoring tools (Datadog, CloudWatch, Azure Monitor) • Excellent customer-facing communication and leadership

Preferred Certifications: AWS Solutions Architect, Azure Administrator, ITIL, PMP/Scrum Master