Senior Manager - Compensation & Benefits

About SmartQ

SmartQ is redefining how the world experiences food. As a next-generation food-tech innovator, we solve real operational challenges through empathy-led insights and powerful technology. Our mission is clear: to elevate everyday dining into a seamless and meaningful experience. In the last decade, we’ve transformed cafeteria and food operations across industries with scalable, cutting-edge solutions. Operating in 14 countries and backed by Compass Group- a $60B global foodservice leader SmartQ continues to push the boundaries of what modern food-tech can achieve.

Since our inception in 2015, we’ve become a trusted partner for corporates, hospitals, universities, and food courts worldwide. With a bold vision to become the world’s largest B2B food-tech company, we connect people through exceptional food experiences powered by advanced technology. Today, we proudly serve 400+ global clients, including leaders like Google, HSBC, Amazon, and Wells Fargo.

At the heart of SmartQ is a culture shaped by four core pillars: Great People | Great Food | Great Experience | Greater Good

These values inspire collaboration, innovation, humility, and a relentless pursuit of excellence. To dive deeper into what drives us, explore our cultural pillars on the SmartQ LinkedIn ‘Life’ page. It offers an authentic glimpse into the journey you could be part of:

Are you passionate about designing competitive, data-driven compensation programs that attract, retain, and motivate top talent? If so, we’d love to hear from you! As a Senior Manager – Compensation & Benefits, you will play a strategic role in developing and managing comprehensive total rewards programs that align with our business objectives and organizational values. Partnering closely with HR leadership and cross-functional stakeholders, you’ll drive the design, implementation, and optimization of compensation structures, incentive plans, and benefits initiatives that support growth and performance across the organization.

This is an exciting opportunity for a forward-thinking professional who thrives on analytics, compliance, and strategic planning within a dynamic and evolving environment. Ready to make a meaningful impact and elevate our people strategy? Join us and help shape the future of our workforce.

What you will be doing: Design, review, and manage compensation packages and bonus programs aligned with the organization’s strategic objectives. Ensure all salaries and benefits comply with human rights, pay equity legislation, and updates under the New Labor Code. Design and manage incentive schemes and policies. Monitor market trends and implement innovative practices to enhance employee engagement and motivation. Conduct compensation and benefits benchmarking exercises to maintain competitiveness. Support and manage periodic audits, preparing comprehensive reports for management. Oversee end-to-end payroll processing, taxation, and statutory compliance. Ensure full compliance with labor regulations, including the Contract Labor (Regulation & Abolition) Act (CLRA). Develop, implement, and maintain HR policies, procedures, and regulatory frameworks. Supervise all compliance-related business operations, including policies, investments, and procedures. Manage merit-based salary increase processes within established timelines. Oversee HR dashboards and reporting to provide actionable insights for leadership. Manage payroll processing for programs for NATS and oversee the HRIS system (Keka) to ensure accurate and efficient workforce management.

What you need to bring: Experience as a Compensation & Benefits and Payroll Manager with expertise in HR analytics, compliance, and MIS. Hands-on experience with HRIS and payroll systems. Skilled in designing compensation packages, incentive programs, and job evaluation systems. Strong knowledge of CLRA, labor laws, and statutory compliance. MBA or equivalent in Human Resources, Finance, or related field.

Message from CEO: We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place