Senior Engagement Manager

Role Overview We are looking for a highly organized and client-focused

Account Engagement Manager

responsible for strengthening client relationships, driving engagement effectiveness, and ensuring exceptional customer experience across accounts.

This role focuses on

communication excellence, stakeholder coordination, and engagement continuity , acting as the connective layer between clients, delivery teams, and internal stakeholders.

The ideal candidate holds an

MBA qualification

and demonstrates strong comprehension, articulation, and follow-through capabilities along with solid technical understanding.

Key Responsibilities Client Engagement & Relationship Management ● Serve as a key engagement partner for client stakeholders. ● Maintain consistent communication cadence with clients. ● Understand client expectations, priorities, and satisfaction drivers. ● Ensure proactive follow-ups and closure of action items.

Engagement Governance ● Track commitments, action items, and engagement outcomes. ● Drive structured follow-through across internal and external stakeholders. ● Prepare engagement summaries, reports, and communication updates. ● Support governance meetings and executive reviews.

Stakeholder Coordination ● Act as a bridge between delivery teams and client stakeholders. ● Ensure alignment on expectations, timelines, and communications. ● Facilitate collaboration and remove communication gaps.

Client Satisfaction & Experience ● Monitor engagement health and satisfaction indicators. ● Identify early signals of risks or dissatisfaction. ● Support initiatives to enhance client experience and retention.

Required Qualifications & Experience ●

MBA or equivalent postgraduate

management qualification (mandatory). ●

10+ years

of professional experience in client-facing or engagement roles. ●

Strong stakeholder communication and relationship management skills. ● Excellent comprehension and articulation abilities. ● Demonstrated capability in follow-up, follow-through, and execution tracking. ●

Good technical understanding of IT delivery environments.

Preferred Skills ● Experience working in IT services or technology consulting organizations. ● Exposure to delivery lifecycle concepts (Agile/SDLC). ● Experience supporting account governance or customer success initiatives.

Core Competencies ● Communication & articulation excellence ● Stakeholder empathy ● Structured thinking & comprehension ● Accountability and ownership ● Coordination & collaboration ● Client-first mindset

Success Indicators ● Improved client satisfaction scores ● Strong communication clarity across stakeholders ● Timely closure of actions and commitments ● Smooth engagement governance execution