Front Desk Manager

Prerequisites for a Front Desk Manager :

- Bachelor's degree in hospitality or similar. - Excellent written and verbal communication skills in English. - A minimum of 2 years of experience as a front desk manager or similar. - Good understanding of procedures and practices in the hospitality industry. - Strong organisational and time management skills - The ability to provide exceptional customer service. - Administer smooth office operations and administration. - Shall be able to understand and resolve client queries within TAT. - Basic Excel knowledge and an aptitude to be trained and be able to use any other software. - Shall have strong interpersonal skills. - The Incumbent must be organised and detail-oriented as a person. - One shall have an outstanding ability to stay calm under pressure. - A person should be highly presentable with good grooming and clothing standards.

Job Role :

- The person would be the single point of contact for all the clients and their related problems and queries. Therefore, he/she will be: - Defining and implementing front desk objectives and procedures. - Tending to guests' complaints and questions and providing exceptional customer service. - Ensuring that the front desk and reception area are kept clean and organised. - Supervising staff and all front desk activities, including bookings, appointments, phone calls, and emails. - Performing administrative duties such as filing and updating records, among others, as needed. - Handle the walk-in as well as telephonic enquiries and queries, and maintain a record of the visitors. - Supervise and administer the Supervisor, and keep a check on the housekeeping staff and office boys. - Handling the clients visiting the space and maintaining the visitors’ list.