IT Monitoring specialist

Principal Consultant – IT Monitoring Specialist

Location: Hyderabad, Noida, Gurgaon, Chennai & Kolkata Experience: 8-14 years Immediate Joiners Preferred.

Mandatory Skills:

Datadog and automation tools. ServiceNow and Terraform

If you are immediate joiner,

Kindly share resume to nsenthil.kumar@genpact.com with Sub of "IT Monitoring" along with notice period.

The ideal candidate is methodical, detail-oriented, and demonstrates strong ownership in building resilient observability solutions that deliver reliability insights, enable proactive incident management, and ensure operational excellence.

Responsibilities 1. System and Network Monitoring • Continuously monitor servers, networks, applications, and databases to ensure availability and performance. • Utilize monitoring tools to track system health, resource usage, and network traffic patterns • Implement & configure Datadog agents across different environments (servers, containers, Cloud services) • Set up alerting mechanisms to notify the relevant teams of performance issues or outages. • Monitor and proactively manage operational alerts, incidents, and infrastructure issues, promptly addressing problems to maintain optimal uptime and service reliability. 2. Incident Detection and Response • Identify and analyze incidents reported by monitoring tools or users. • Respond to alerts promptly and coordinate with IT support to escalate and resolve issues. • Document incidents, including root causes and remedies, to help inform future prevention strategies. • Actively manage and coordinate incident responses using Text message and ServiceNow 3. Performance Analysis and Reporting • Generate reports on system performance, availability, and incidents to provide insights to management. • Analyze trends to predict potential issues and advise on capacity planning and resource allocation. • Monitor adherence to service level agreements (SLAs) and report on compliance. • Establish the Service Level Objectives (SLO), Service Level Indicators (SLI) to enhance application performance. 4. Tool Management and Optimization • Maintain and optimize monitoring tools and systems to ensure effective performance. • Implement new monitoring solutions as needed to enhance coverage and functionality. • Stay updated on the latest monitoring technologies to improve monitoring capabilities. • Automation and Optimization • Maintain and ensure consistent availability and performance of Datadog observability solutions, including Application Performance Monitoring (APM), Infrastructure Monitoring, Log Management, Synthetic Monitoring, and Real User Monitoring (RUM). • Utilize Terraform to manage infrastructure efficiently and securely, ensuring stability and compliance. • Eliminate manual effort by leveraging PowerShell and Python. • Observability coverage specifically to Kubernetes and Docker, ensuring comprehensive monitoring and performance optimization of containerized environments. • Create, update, and manage Datadog monitors and dashboards based on incoming requests, ensuring they accurately reflect operational requirements and KPIs. • Customize and fine-tune monitoring solutions to meet specific team or application needs, enhancing visibility and system health awareness.

5. Collaboration and Communication • Work collaboratively with IT teams to understand monitoring requirements and expectations. • Communicate findings and performance metrics effectively to stakeholders, ensuring clarity and understanding. • Provide knowledge sharing sessions to educate teams on monitoring practices and tool usage.

Qualifications we seek in you! Minimum Qualifications • Bachelor's/Master's in CS/IT or equivalent practical experience.

Preferred Qualifications/ Skills • Stay updated on the latest monitoring technologies to improve monitoring capabilities. • Automation and Optimization • Maintain and ensure consistent availability and performance of Datadog observability solutions, including Application Performance Monitoring (APM), Infrastructure Monitoring, Log Management, Synthetic Monitoring, and Real User Monitoring (RUM). Why join Genpact? • Lead AI-first transformation – Build and scale AI solutions that redefine industries • Make an impact – Drive change for global enterprises and solve business challenges that matter • Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills • Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace • Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.