ALM Specialist

Job Title IT Specialist II Job Description Job Position IT Specialist I/II – DevTools Location Pune, India Job Description

- We are seeking an IT Specialist I or II with 3–5 years of professional experience. The ideal candidate is a specialist capable of solving well-defined but complex problems. You will work systematically, applying established methods, techniques, and tools (typically at a bachelor’s level of expertise) to deliver tangible, project-based results. You should be able to present professional arguments to support decisions and influence stakeholders effectively. - A continuous focus on improving work processes is essential. We are looking for a proactive individual who is eager to learn new tools and scripting languages to automate manual tasks. You should be able to anticipate potential issues and understand the broader impact of your actions.

Team Overview

- The ICT Applications Team includes all application specialists. Within this, the ALM Team comprises eight highly skilled professionals of diverse nationalities, ages, and areas of expertise. The team manages applications primarily related to the software development lifecycle, including requirements, testing, change management, and release management. - Due to increasing user demand and internal stakeholder requests, we are expanding the team. We are looking for a candidate with a Bachelor’s or Master’s degree in Computer Science or Technology, and prior experience with ALM/CI-CD tools.

Primary Responsibilities

- Respond to and resolve user queries/issues related to ALM applications - Translate user feedback into structured improvement requests or requirements - Manage user and access administration for ALM applications - Support application upgrades - Automate existing administrative processes - Assist senior team members with various tasks - Restore services/applications during disruptions - Monitor application health using appropriate tools - Build and maintain strong relationships with stakeholders

Required Skills & Qualifications

- Strong team player with a proactive attitude - Eagerness to learn new tools and technologies - Bachelor’s degree or higher in a relevant field - Excellent communication skills in English (verbal and written) - Experience with Linux OS is a plus - Familiarity with Docker and Containerization is a plus - Mandatory experience with CI/CD tools - Strong analytical and problem-solving skills - Proficiency in scripting languages such as Perl and Python is an asset

Tools You Will Work With

- Atlassian Jira - Atlassian Bitbucket – Prior experience with Git operations or working in similar tool is mandatory. - Atlassian Bamboo – Experience with CI/CD tools is mandatory - Atlassian Confluence - JFrog Artifactory – Experience with similar release management tools is a plus