Inside Sales Specialist

Position: Inside Sales Specialist

Department: Mobility & Wellness

Location: Pune (On-site)

Working Days: 6 days a week (Rotational week-offs)

Shift Timing: Rotational (Day Shifts)

About Frido

Frido is a new India D2C brand revolutionizing the way people experience mobility and comfort from electric wheelchairs and scooters to ergonomic seating solutions and wellness-driven lifestyle products. At Frido Mobility, we are building accessible, design-first products that enable independence and wellbeing.

Role Overview

As an Inside Sales Executive at Frido Mobility, you will play a key role in driving sales conversions for our mobility products. You will handle inbound and outbound leads, understand customer needs, provide tailored product recommendations, and ensure a smooth buying experience from inquiry to order closure.

This role demands excellent communication, empathy, and strong product understanding, as you’ll be assisting B2C customers (individual buyers)

Key Responsibilities

 Handle daily inbound and outbound calls, WhatsApp, and email inquiries from leads generated via ads, website, and marketplaces.

 Understand customer requirements, identify pain points, and recommend the right Frido product (wheelchair, scooter, etc.) accordingly.

 Share product videos, brochures, and quotations with customers to aid decision-making.

 Maintain and update lead details, follow-ups, and sales status in CRM tools (LeadSquared / Gorgias / Google Sheets).

 Follow a structured sales call process discovery, pitch, demo, objection handling, and closure.

 Coordinate with operations and logistics teams to ensure timely delivery and customer satisfaction.

 Achieve daily/weekly/monthly revenue and conversion targets.

 Maintain professionalism and empathy in every customer interaction.

Skills & Competencies

 Strong communication skills (English & Hindi mandatory; regional languages are a plus)

 Sales-driven mindset with high energy and ownership

 Ability to understand customer psychology and build rapport quickly

 Experience with CRMs, WhatsApp Business, or sales tracking tools preferred

 Problem-solving and objection-handling skills

 Empathy towards elderly or differently-abled customers

Requirements

 Experience: 1–3 years in Inside Sales / Telesales / Customer Success (D2C, Healthcare, Mobility, or E-commerce preferred)

 Education: Graduate or equivalent

 Availability: Willing to work 6 days a week with rotational week-offs

What We Offer

 Competitive salary + attractive performance incentives

 Opportunity to work with one of India’s most impactful and fast-growing D2C brands in the wellness and mobility space

 Structured training on product knowledge and customer interaction

 Career growth opportunities into Team Lead / Key Account / B2B Sales roles

Interested Candidate can share their resume to sanobar.s@myfrido.com ashwin.n@myfrido.com savio.a@myfrido.com