Contact Centre Representative

Dear Candidates,

We are hiring for

HSBC-

Hyderabad ||

Contact Centre Representative

(International Voice Process)

Job Title: Contact Centre Representative Department:

Contact Centre – Wealth and Premier Banking Location:

Hyderabad ( Hitech city ) Shift:

Flexible to work in UK/US Rotational Shifts Experience:

1 to 5 Years Interview Mode:

Face-to-Face (Round 2)

About the Client One of the

world’s largest banking and financial services organizations , serving over

40 million customers

across

63 countries . Their clientele ranges from individual customers to leading global corporations and government institutions.

Role: Contact Centre Representative (International Voice Process) As a Customer Centre Representative, you will be the first point of contact for customers, delivering exceptional service and creating positive customer experiences. ✨

Key Responsibilities Provide high-quality customer support and resolve queries effectively Ensure

First Call Resolution (FCR)

wherever possible Maintain high

Customer Satisfaction (CSAT)

scores Take ownership of customer issues and follow up when required Collaborate with internal teams to ensure seamless resolution

Required Skills & Qualifications Excellent communication skills (both verbal and written). Empathy and patience while dealing with customers. Good understanding of

CSAT

(Customer Satisfaction Survey) and

FCR

(First Call Resolution). Strong interpersonal skills and the ability to work effectively in a team. Ability to multitask and prioritize in a fast-paced environment. Previous experience in a contact Centre or customer service role is mandatory. Candidates must hold a

Bachelor’s degree . Applicants with incomplete education, active backlogs, or without 10th and 12th qualifications will

not

be considered. Must be

flexible to work in UK/US shifts . Maximum CTC:

Up to ₹6 LPA. Experience required:

1 to 5 years.

Interview Mode:

Face-to-Face (Round 2)

Interested candidates can share their CV via Email:

Don’t miss this chance to work with a

global brand

and grow your career in international customer support!