Black-Belt Assistant Manager

Basic Information: Location: Pune Grade: BPO4/5 Qualification – Certified Black Belt with relevant experience in Transformation Shift timings: The role entails working across accounts and geographies. Thus, while the suggested shift starts at 1pm, the actual shift start time will vary based on projects supported and prioritized Weeks Offs: Sat/Sun (to vary based on project priority) Pickup Boundaries: As per TCS policy

Job Description

Change agent delivering Transformation / Process Improvement collaborating with Customer and Internal stakeholders to improve Business Metrics and outcomes. Deliver Quantifiable Business value to Customers by alignment to Client goals and establish strong client connect through governance. Lead Kaizen workouts to eliminate non-value add activities and reduce cycle time. Improve the process efficiency and drive towards business excellence Conduct quality campaigns to generate ideas and implement a culture of continuous improvement. Analyze KPIs using statistical methods / tools - analyze defect data and devise a corrective and preventive action plan using RCA principles. Quality Assurance and Quality Improvement support to multiple accounts Lead Transformation /CI program for the Customer Collaborate with delivery teams across accounts to simplify and standardize processes to deliver on better customer experience and build a strong pipeline of tactical automation & digital transformation centric opportunities Regularly review all Ops delivery especially any red projects. Drive improvements in red projects with hands on involvement Support in new process Transition and ensure timely deliverables as per Transition plan Create re-useable Assets in form of Case Studies

Job Requirement: 8+ years of experience in process improvement function having a good understanding of Lean Six Sigma and Design Thinking concepts Good understanding of the BFSI Insurance domain along with skills to enhance the process performance with Operational efficiency/ Continuous Improvement and Technology centric solutions Experience in defining customer journeys, mapping business processes, and proposing pragmatic alternatives for quantifiable business impact Experience of transformation projects working with multiple levers such as Lean Six Sigma, RPA, Conversational AI, and Analytics. Lead multiple simultaneous transformation projects remotely Experience in handling clients, ability to understand client problems, derive digital imperatives and define a digital roadmap

Skill Sets:

Over 8 years of quality and process improvement experience Certified Black Belt in Lean Six Sigma Should have led / mentored 2-3 LSS BB projects Good knowledge of various process improvement tools and techniques Excellent communication and presentation skills with an ability to influence change and to convey ideas and requirements to diverse stakeholders. Design Thinking certification will be an advantage Capability to work under time pressure in a dynamic business environment & ability to collaborate with multiple stakeholders virtually