Center Manager

Job Description – Center Manager

Job Title:

Center Manager Department:

Operations Location:

As Assigned Reporting To:

Chief Operating Officer (COO) Company:

Progenesis IVF Website: About Progenesis Founded in 2014, Progenesis IVF is dedicated to supporting couples through their journey to parenthood. With a strong clinical foundation and patient-centric approach, we aim to provide ethical, transparent, and high-quality fertility care. Job Objective To manage end-to-end operations and P&L of the center in alignment with organizational goals, ensuring quality patient care, operational excellence, financial performance, compliance, and strong doctor/patient engagement. Key Responsibilities A. Operations & Administration Oversee daily center operations, floor management, and administration Ensure adherence to clinical protocols, ethical medical practices, and hygiene standards Supervise documentation, medical records, audits, and reporting Manage procurement, inventory, vendor coordination, AMC, and asset maintenance Ensure compliance with NABH / NABL / ISO and statutory regulations Act as escalation point for operational and facility-related issues B. Clinical & Patient Management Monitor patient journey, satisfaction, and feedback mechanisms Coordinate with IVF consultants, embryologists, nurses, RMOs, and counselors Ensure transparent patient counseling, financial counseling, and timely refunds Liaise with referring OB-GYNs and ensure continuity of care post successful IVF C. Financial & Business Management Drive revenue, profitability, and achievement of booking targets Prepare and manage budgets with Finance team Monitor expenses, billing, reimbursements, and cost optimization initiatives Track KPIs, business performance, and submit MIS reports D. Manpower & HR Management Ensure optimal staffing as per manpower planning Prepare duty rosters, staff rotations, and performance evaluations Support HR in employee engagement, training, and attrition management Lead, motivate, and develop center staff E. Business Development & Marketing Support Support branding, local marketing campaigns, and outreach programs Build strong referral networks with doctors and healthcare providers Participate in community events and promotional activities F. Reporting & Audits Daily, weekly, monthly, quarterly, and annual reporting Maintain operational, clinical, HR, financial, and asset-related data Oversee pharmacy stock audits and internal performance reviews G. Training, Quality & Accreditation Conduct regular staff training and development programs Implement and monitor quality assurance initiatives Lead accreditation processes (NABH, ISO, etc.) H. Assets & Infrastructure Management Custodian of medical and non-medical assets Asset tagging, audits, maintenance, warranty, and AMC follow-ups Qualifications & Experience Education:

MBBS / BDS / BAMS / BHMS or Bachelor’s Degree with Master’s in Healthcare Administration / Business Administration Experience:

5–6 years in healthcare management (fertility clinic experience preferred) Languages:

English, Hindi, Marathi (or regional language as per location) Gender Preference:

Female Key Skills & Attributes Strong leadership, planning, and organizational skills Excellent communication, interpersonal, and problem-solving abilities Knowledge of hospital operations and fertility treatment processes Proficiency in MS Office, HIMS, and reporting tools Ability to multitask and handle sensitive patient interactions