Junior Client Servicing Executive

Job Title: Junior Client Servicing Executive

Role Overview

As a Junior Client Servicing Executive, you will support the account management team in maintaining strong client relationships and ensuring seamless execution of campaigns. This role provides hands-on exposure to digital marketing, brand management, and cross-functional collaboration within a fast-paced agency environment.

Key Responsibilities

1. Client & Brand Understanding

- Learn and understand the client’s brand identity, core values, tone of voice, and key differentiators. - Assist in applying this understanding to support campaign execution and content alignment.

2. Campaign Execution Support

- Assist in receiving, decoding, and coordinating new briefs under the guidance of senior team members. - Collaborate with the creative and strategy teams to ensure deliverables meet brand expectations. - Participate in brainstorming sessions for content calendars, campaign ideas, and marketing initiatives.

3. Quality Check & Content Posting

- Perform basic quality checks on content before sharing internally or with clients. - Support in managing the posting of approved content on social media platforms under supervision.

4. Reporting & Documentation

- Help create and update weekly Job Status Reports (JSRs) to track ongoing tasks and campaign progress. - Gather data and inputs to support the preparation of social media performance reports and brand analysis documents.

5. Cross-Functional Coordination

- Coordinate with Media, SEO, and Web teams to ensure smooth execution of tasks and timely delivery. - Conduct routine hygiene checks across platforms to ensure consistency and accuracy in campaign execution.

6. Online Reputation Management (ORM)

- Provide support in ORM tasks, including monitoring client mentions, sentiment, and conversations as required.

Qualifications & Skills

- Bachelor's degree in Marketing, Communications, Advertising, or related field (or pursuing). - Strong communication and interpersonal skills. - Basic understanding of social media platforms and digital marketing concepts. - Detail-oriented with strong organizational skills. - Proactive attitude and eagerness to learn in a fast-paced environment.