Business Analyst

About the Company: Photon.com has emerged as one of the world’s largest and fastest-growing Digital Agencies. We work with 40% of the Fortune 100 on their Digital initiatives and are known for our ability to integrate Strategy Consulting, Creative Design, and Technology at scale.

About the Role: We are seeking a skilled and strategic

Business Analyst

with a strong background in

eCommerce, Retail, AI, and B2C

platforms to join our growing team. The ideal candidate will bridge the gap between business needs and technology, driving innovation and excellence across our

mobile and web applications . Key Responsibilities: Collaborate with business stakeholders to gather and analyze requirements related to B2C eCommerce and retail operations. Translate business needs into detailed, clear, and actionable functional specifications and user stories. Work closely with product managers, UX/UI designers, and developers to ensure seamless delivery of features across mobile and web platforms. Analyze customer behavior, sales data, and platform performance to identify opportunities for optimization and growth. Drive the development and enhancement of features such as product catalog, shopping cart, checkout, payment gateway, loyalty programs, and personalized user experiences. Conduct competitive and market analysis to benchmark and recommend improvements. Validate solutions through UAT (User Acceptance Testing) and post-launch reviews. Support change management and training initiatives during new feature rollouts. Required Skills & Qualifications: Min 5 years of experience

as a Business Analyst in eCommerce, retail, or related B2C domains. Proven experience in mobile and web application projects. Strong understanding of eCommerce workflows including order management, inventory, CRM, payment systems, and customer journey mapping. Ability to write user stories, create process flows, and define acceptance criteria. Familiarity with Agile/Scrum methodologies. Experience with tools such as JIRA, Confluence, Figma, or similar platforms. Strong analytical, problem-solving, and communication skills.