RCM Lead (End-to-End Revenue Cycle Management Expert)

RCM Lead (End-to-End Revenue Cycle Management Expert) (Permanent Onsite in Gurugram | EST Shift)

About the Role

We are expanding our Revenue Cycle Management leadership team! We are looking for a highly experienced RCM Manager who can lead end-to-end RCM operations, drive performance, optimize collections, and build scalable, high-performing teams.

If you are passionate about healthcare operations, data-driven decision making, and leading transformation not just managing tasks this role is for you.

Key Responsibilities Lead and manage end-to-end RCM operations, including Charge Entry, Coding, Billing, AR, Denials, and Collections Manage and mentor teams of 15–20+ FTEs, ensuring productivity, quality, and compliance Monitor and improve RCM KPIs such as Days in AR, First Pass Resolution, Denial Rates, Aging >90/120 Days, and Collections Prepare and present daily, weekly, and monthly operational & performance reports using MS Excel and dashboards Identify trends, gaps, and root causes; implement corrective action plans Drive automation, workflow optimization, and process improvements (Lean / Six Sigma mindset preferred) Coordinate with clients and internal stakeholders to resolve escalations and complex AR issues Support capacity planning, forecasting, and team performance improvement plans

Required Experience & Skills 7+ years of experience in US Healthcare RCM 3+ years in a leadership / supervisory role Strong knowledge of AR, Denials Management, and payer follow-ups Hands-on experience with Practice Management / Billing Systems for Medical & Behavioral Health providers Advanced MS Excel skills (reports, formulas, dashboards; macros a plus) Strong analytical, communication, and problem-solving abilities Ability to work on night shifts / US timings Education Graduate in any discipline (B.Com, BBA, or related field preferred)

Why Join us? High-impact leadership role Opportunity to build and improve systems, not just manage them Work with global clients and growing healthcare organizations Performance-driven, collaborative culture Career growth and leadership visibility