Head - Global EoR Payroll & Invoicing

ROLE SUMMARY:

The Head of Global EoR Payroll & Invoicing will have end-to-end ownership of Employer of Record (EoR) payroll and invoicing operations across multiple countries. This role is accountable for vendor-led payroll delivery, statutory compliance, payment reconciliation, client support, and invoicing accuracy. The position plays a critical role in ensuring operational excellence, regulatory compliance, scalability, and timely, error-free payroll and billing across the global EoR landscape.

KEY RESPONSIBILITIES:

Global EoR Payroll Operations & Compliance

- Own end-to-end EoR payroll delivery across multiple countries and vendor partners. - Ensure full payroll compliance with local payroll, tax, social security, etc. - Track statutory filings, reporting, and payments to local authorities, ensuring accuracy and timeliness. - Manage payroll calendars, validations, approvals, cut-offs, and exception handling. - Own payroll funding flows, statutory payments, and end-to-end payment reconciliation. - Act as the senior escalation point for complex payroll, tax, employment, and compliance matters. - Ensure adherence to SLAs, KPIs, internal controls, and client contractual obligations.

Client & CSP Support

- Act as a senior point of contact for payroll and invoicing queries from clients or via Customer Service Providers (CSPs). - Provide clear explanations on payroll results, variances, statutory costs, and compliance outcomes. - Partner closely with Sales, Implementation, and Transformation teams during onboarding, transitions, and go-lives. - Support issue resolution for critical, hypercare, and strategic accounts.

Invoicing & Billing Accuracy

- Own the end-to-end EoR invoicing lifecycle, including payroll costs, statutory charges, fees, and recharge models. - Lead and manage invoicing teams, ensuring robust checks, reviews, and approval controls. - Drive continuous reduction in billing errors, credit notes, disputes, and revenue leakage.

Process, Controls & Scalability

- Define, document, and continuously improve payroll and invoicing SOPs, controls, and governance frameworks. - Drive standardization, automation, and scalability across countries and vendors. - Support internal audits, external compliance reviews, and regulatory requirements. - Build and maintain MIS, dashboards, and operational reporting for senior leadership and stakeholders.

Team Leadership

- Lead, mentor, and develop global payroll and invoicing teams. - Establish clear ownership models, performance metrics, and development plans. - Foster a culture of accountability, collaboration, risk awareness, and continuous improvement.

KEY SKILLS REQUIRED:

- 10–15+ years of experience in global payroll, EoR, or complex multi-country payroll operations. - Strong experience managing vendor-led, multi-country payroll delivery models. - Proven expertise in payroll invoicing, reconciliation, statutory payments, and cost structures. - Strong stakeholder management skills across clients, CSPs, vendors, and internal teams. - Deep understanding of payroll compliance, controls, audit readiness, and risk management. - Demonstrated experience scaling operations within a global services environment.

PREFERRED BACKGROUND:

- Experience within a global payroll, EoR, or HR services organization. - Exposure to multi-currency payrolls and complex statutory environments. - Experience supporting transformation, process improvement, or automation initiatives.