Salesforce Architect

Position – Salesforce Architect

Location – Pune – 5 days WFO

Experience Level: 9+ years

Mandatory Skills Required: Required expertise in CPQ, Service Cloud, and Integrations.

We require expertise demonstrated by having completed at least 1-2 end-to-end projects in Salesforce CPQ (including Advanced Approvals and Conga) and Service Cloud.

Responsibilities

- Design, build and maintain complex custom Salesforce configurations, workflows and integrations supporting a global, multi-entity, multi-currency business - Design, build and maintain complex Salesforce integrations with ERP and other financial and marketing applications focused on data mapping and transformation operations including tightly coupled Order-to-Cash processes - Design and implement integrated reporting and analytics capabilities to create visually engaging and intuitive dashboards and reports, emphasizing clear communication of complex data through charts, graphs and other visual elements - Pioneer and drive CRM & ERP AI initiatives - Oversee the integration of Salesforce with other business systems and integrate AI-driven tools to enhance operational efficiency and accuracy - As a fellow data steward, deeply understand business goals and develop a strategy focused on these goals that enables a rapid, iterative framework for continuous platform development and integration - Serve as technical Salesforce team lead and mentor - Provide active participation, daily stand-up type oversight and prioritization of 24x7 operations and ongoing project initiatives including resource management and matrixed collaboration with stakeholder teams - Lead Finance and Sales business teams through complex, multi-phased delivery projects and provide hands-on delivery guidance - Work to resolve escalated business unit issues in a timely manner coordinating non-department resources as required - Drive for win-win solutions across multiple competing interests Perform SaaS platform upgrades, patches and security fixes as required - Collaborate with Security and Regulatory & Quality Compliance teams to drive IT compliance programs; define and promote IT policies, procedures and standards that align with all regulatory requirements and industry best practices - Ensure comprehensive and effective controls are implemented, maintained, and monitored in support of data protection

Qualifications

- 10+ years demonstrated and progressing Salesforce platform development and scripting experience focused on complex workflows and integrations - Previous demonstrated experience as Salesforce Architect on Sales Cloud, Service Cloud, CPQ, OmniChannel, Customer Community (Experience Cloud), Knowledge Article management - 5+ years Integration and API experience with ERP, finance and marketing and AI applications - 10+ years hands-on experience building custom reports and data import/export processes - 7+ years complex project management experience - Bachelor’s degree in Computer Science, related fields or commensurate work experience - Salesforce developer certification - Proven experience leading Salesforce developers & development projects - Experience managing projects using Agile methodologies - Proven experience participating in global IT development projects consisting of onsite resources, contractors, consultants and managed services providers - Excellent problem-solving, triage and troubleshooting skills coupled with the ability to work well both in teams and independently - Proven ability to flexibly adapt to rapidly changing business priorities and operational challenges - Pharma, Healthcare or other security/compliance regulated industry experience preferred - Experience in compliance to relevant data protection regulations and frameworks (HIPAA, GDPR, Privacy Shield, ISO 27001, SOC1/2 requirements and controls) - Excellent oral and written communication skills including the ability to explain technical concepts to non-technical audiences

Additional Requirements

- Possesses exceptional interpersonal and communication skills, both oral and written; able to articulate ideas to both technical and non-technical audiences - High level of organization, attention to detail, and aptitude for planning/managing deadlines - Excellent interpersonal and project management skills with ability to work effectively with multiple functional areas - Strong commitment to a team approach, and awareness of team and individual success dependencies - Ability to successfully manage multiple projects with competing priorities and tight deadlines - Proven experience in exercising sound judgment and working independently with minimal supervision and/or guidance. - Proactive problem-solver, and one who presents problems and recommendations simultaneously - Self-motivated, highly-driven, independent, and results-oriented. Ability to work within a fast-paced environment