SAP PPDS Support – Senior Associate

Job Description: SAP PPDS Support – Senior Associate Role Summary: As a Senior Associate in SAP PPDS (Production Planning and Detailed Scheduling) Support, you will be responsible for providing functional and technical support for PPDS solutions within client environments. The role involves managing incidents, analyzing recurring issues, ensuring system stability, and driving enhancements to improve planning and scheduling efficiency. You will collaborate with cross-functional teams, client stakeholders, and offshore resources to deliver consistent, high-quality support services.

Key Responsibilities Provide

day-to-day production support

for SAP PPDS processes, including troubleshooting, root cause analysis, and resolution of incidents. Monitor and maintain the stability of

planning and scheduling processes , ensuring smooth execution of heuristics, planning runs, and order scheduling. Handle

service requests, change requests, and enhancements

in coordination with technical and business teams. Collaborate with

integration modules

such as MM, SD, PP, QM, and APO SNP to resolve cross-functional issues. Support

CIF integration

between ECC/S4 and APO/PPDS systems, ensuring data consistency for master data and transactional objects. Work with business users to understand issues, document requirements, and propose functional solutions aligned with business needs. Participate in

release cycles, regression testing, and deployment activities

to ensure smooth delivery of system changes. Create and maintain

knowledge base articles, SOPs, and playbooks

for repetitive or known issues to drive process efficiency. Ensure compliance with

incident management SLAs

and proactively communicate status updates to stakeholders. Collaborate with global teams to ensure 24x7 system availability and continuous improvement initiatives.

Required Skills & Experience 3–6 years

of hands-on experience in

SAP PPDS support

in S/4HANA or APO environments. Strong understanding of

production planning concepts ,

master data (PDS, PPM, Resources, Work Centers) , and

planning heuristics . Proven experience with

troubleshooting and resolving CIF integration

and scheduling issues. Exposure to

batch job monitoring, planning board, and alert monitor

usage. Ability to handle multiple tickets, prioritize effectively, and ensure timely resolution. Strong

analytical, communication, and coordination skills

with business and IT teams.

Preferred Qualifications Experience with

S/4HANA Embedded PPDS

environment. Familiarity with

ticketing tools (ServiceNow, Remedy, Jira, etc.)

and ITIL-based support processes. Experience working in

AMS (Application Managed Services)

or

global delivery models . Exposure to

other planning modules

like IBP, SNP, or DP is an advantage.

Soft Skills Strong ownership and accountability in issue resolution. Excellent client-facing and communication skills. Collaborative mindset with focus on knowledge sharing and continuous improvement. Ability to work independently with minimal supervision.

Location: Bangalore, Hyderabad, Chennai