Senior RPA Support Engineer

About the Role: We are looking for a Senior RPA Support Engineer to manage and support enterprise-grade automation solutions built using Microsoft Power Automate and Automation Anywhere A360. This role focuses on L2/L3 production support, automation monitoring, incident management, UAT support, and stakeholder communication. The ideal candidate will bring strong operational ownership, troubleshooting expertise, and the ability to act as a support lead for critical automation platforms.

Requirements:

RPA Production & Operational Support ● Provide L2/L3 production support for RPA solutions developed using Microsoft Power Automate and Automation Anywhere A360. ● Monitor bot executions, schedules, logs, and reports to ensure smooth and uninterrupted operations. ● Analyze and resolve business and system exceptions, failures, and incidents within defined SLAs. ● Perform root cause analysis and coordinate with development teams for permanent fixes.

Automation Monitoring & Reporting ● Validate bot outputs including reports, logs, screenshots, and extracted data. ● Prepare and share daily/weekly operational reports, exception summaries, and health dashboards with stakeholders. ● Ensure automation performance, reliability, and compliance with operational standards UAT.

Deployment & Hypercare ● Support UAT, SIT, and post-deployment hypercare activities. ● Validate workflows during transitions from development to production. ● Assist with deployment coordination, configuration checks, and production readiness.

Platform & Workflow Support ● Support Power Automate approval workflows integrated with Power Apps, Microsoft Teams, and SharePoint. ● Perform minor enhancements, logic updates, validations, and configuration changes during support phases. ● Support multi-tenant Power Automate workflows and environment-level configurations.

Stakeholder & Team Coordination ● Act as a support lead / sub-lead, coordinating daily activities and workload allocation within the team. ● Communicate effectively with business users, clients, and internal stakeholders on issues, progress, and resolutions. ● Maintain detailed documentation of incidents, fixes, and operational procedures.

Technical Skills: ● Strong hands-on experience with Microsoft Power Automate (Cloud & Desktop). ● Experience supporting Automation Anywhere A360 bots in production. ● Expertise in: a) Bot monitoring & scheduling b) Incident & exception handling c) Production and hypercare support d) Output validation (reports, logs, screenshots) ● Experience supporting integrations with Power Apps, Microsoft Teams, SharePoint. ● Understanding of approval-based and finance-related business workflows

Experience: ● 3+ years of experience in RPA support or automation operations. ● Proven experience handling enterprise-scale automations in production environments. ● Exposure to UAT/SIT support and deployment readiness activities. ● Prior experience taking lead or coordination responsibilities is a strong plus.