Customer Support Specialist

Hi,

The Customer Support Executive will be responsible for assisting customers with queries, providing accurate information, resolving issues, and ensuring a smooth and positive customer experience across calls, emails, or chat. Key Responsibilities Handle customer queries via calls, emails, chat, or tickets. Provide accurate information about products, services, and processes. Resolve customer issues with professionalism and empathy. Maintain and update customer interaction records in CRM tools. Follow escalation processes for unresolved or complex issues.

Required Skills & Qualifications Excellent verbal & written communication skills. Strong listening and problem‑solving abilities. Basic computer literacy (MS Office, CRM usage preferred). Customer‑centric attitude with patience and empathy. Ability to work rotational shifts if required.

Education Minimum:

12th pass /Any Graduate

Salary Up to 4.14 LPA.