Workforce Coordinator

Job Description: Workforce/operation coordinator USA Shift timings, will require support over weekends.

Position Overview: We are seeking a diligent and detail-oriented Shift Scheduler to join our team. As a pivotal member of our staffing agency, you will be responsible for coordinating and managing shift schedules for our clients. The Shift Scheduler plays a crucial role in ensuring efficient staffing operations, maintaining client satisfaction, and supporting workforce productivity. Key Responsibilities: Schedule Management:

Create, maintain, and adjust shift schedules based on client requirements and workforce availability. Client Communication:

Regularly communicate with clients via email to understand their staffing shift needs and preferences. Conflict Resolution:

Address and resolve scheduling conflicts and issues in a timely manner, keeping an updated tracking log of shift changes. Compliance:

Ensure all scheduling activities comply company policies and client agreements. Documentation:

Maintain accurate records of schedules, staffing assignments, and client communications using our software platform and company trackers. Role responsibilities: Push out all shift requests from our clients into the scheduling tool. Send shift confirmations to management and communicate weekly coverage confirmations to clients. Communicate updates with clients regarding cancellations, lateness, call outs, etc. Provide end of shift updates daily to the next scheduler coming on shift. Maintain scheduling portal for accuracy and cross-referencing weekly timesheets; any that are missing need to be added to scheduling portal. Track call outs on call out tracker and work with HR to communicate any disciplinary measures. Track and manage "do not send list”. Create placements in ATS for staff to submit hours. Work with the payroll team to assist staff with questions regarding how to enter time, issues submitting time etc. Requirements: Experience:

Proven experience in shift scheduling, preferably within a staffing agency or similar environment. Skills:

Strong organizational skills with the ability to multitask and prioritize effectively. Excellent written communication skills to interact professionally with clients, employees, and internal teams. Proficiency in scheduling software and MS Excel. Problem-Solving:

Ability to anticipate and resolve scheduling conflicts and challenges efficiently. Adaptability:

Capacity to adjust schedules in response to changing client needs or unforeseen circumstances. Attention to Detail:

Keen eye for detail to ensure accuracy in scheduling and documentation. Team Player:

Collaborative mindset with the ability to work effectively in a fast-paced, dynamic environment. Education:

High school diploma required. Personal Attributes: High level of integrity and professionalism. Proactive and self-motivated with a strong sense of ownership. Ability to thrive in a fast-paced, dynamic environment. Strong organizational skills and ability to manage multiple priorities. What We Offer: Work from Home Competitive salary and benefits package. Opportunity to work in a growing and dynamic company. Supportive and collaborative work environment. Opportunities for professional growth and development.