Mortgage Delivery Manager

About company

ThoughtFocus helps forward-looking companies and organizations in the financial services, manufacturing, higher ed, public sector and emerging sectors innovate and achieve a better future faster. ThoughtFocus innovative and cutting-edge technology solutions enable its customers to deploy new capabilities faster, deliver better user experiences, and drive operating efficiencies. We do this through executional excellence and mitigating the risk of change. With headquarters in the U.S., the Company has more than 3,000 employees in locations spread across five countries. For more information, please visit the company website

Roles & Responsibilities: Team Leadership Lead, train, and support post-closing specialists in stacking, auditing, trailing docs, and delivery. Manage daily workflow, assignments, and productivity targets. Conduct performance reviews and provide consistent coaching. Operational Oversight Oversee post-closing audits for accuracy, completeness, and compliance with investor, agency, and internal requirements. Ensure timely submission of loan packages to investors, custodians, or warehouse banks. Track outstanding conditions and trailing documents (final title policies, recorded instruments, PMI certs, etc.). Collaborate with closing, underwriting, secondary, and compliance teams to resolve discrepancies. Investor Delivery & Purchase Monitor purchase timelines and proactively resolve suspense issues. Communicate with investors regarding missing items, corrections, or curing deficiencies. Ensure accurate data integrity between LOS, investor portals, and custodial documentation. Compliance & Quality Assurance Maintain deep knowledge of agency guidelines (Fannie, Freddie, FHA, VA) and investor requirements. Support internal and external audits, addressing findings promptly. Maintain process documentation and ensure adherence to regulatory standards. Reporting & Metrics Track and report on delivery timelines, suspense rates, purchase times, and defect trends. Recommend process improvements to reduce errors and speed up funding-to-purchase cycles. Process Improvement Identify workflow gaps and implement solutions that enhance accuracy and efficiency. Champion system enhancements and document management best practices.