SERVICE NOW ITSM

Greetings from TCS Human Resources Team!!

Dear Candidate,

We’re hosting an exclusive

Walk-in Drive in Location on 20th December

for professionals skilled in

Enterprise Solutions

– and we’d love to meet you!

It is purely an in-person drive, where candidates are expected to be present in person for the process.

Job Description SKILL:- SERVICE NOW ITSM Location: KOLKATA Experience Range: 4- 14 Years Minimum Qualification: 15 years of full-time education

Must have: ·

Strong understanding and knowledge in ITIL Processes ·

Design and develop solutions within ServiceNow environment to include modifications of applications, Forms , Workflows/Flows and interfaces supporting ITIL customers ·

Develop and configure Business Rules, UI Policies, UI Actions, Client Scripts ,Script Includes, Widgets ·

Develop and configure Notifications , UI Pages, UI Macros, ACLs, Transform Maps and other core concepts ·

Develop standards , process and support and maintenance of existing environment ·

Develop use-case scenarios for Testing ·

Assist with analyzing and converting business requirements to system requirements ·

Work with stakeholders to design testing strategies for development, QA and UAT environments ·

Working knowledge of ServiceNow release upgrade process for implementation ·

Experience with full suite of ITSM modules including Incident, Request, Problem, Change,Case managements, Service Portal, Asset Management , CMDB, Discovery, Performance Analytics, ITBM