Zuora Specialist

Role Overview We are seeking a Zuora Specialist to

co-design, implement, and operate

enterprise

Zuora Billing and Revenue

solutions in a complex, multi-system SaaS environment. This is a

hands-on role , working under the direction of an onshore Zuora Technical Lead, with responsibility for

workflow implementation, tenant administration, integrations, releases, and off-hours escalation coverage .

Key Responsibilities Scope & Ownership Co-design and implement Zuora Billing and Revenue solutions with the onshore lead. Own

Zuora tenant administration , configuration, and operational stability. Implement and govern

Workflows , Product Catalog, invoice templates, bill runs, and user/role administration. Ensure Zuora remains the

system of record

for subscriptions, billing, invoicing, and revenue. Integrations & Operations Work hands-on with

Zuora REST/SOAP APIs , callouts, notifications, and events. Support and troubleshoot integrations with

Salesforce, NetSuite, Avalara , payment gateways, and middleware platforms. Monitor workflows, bill runs, and integrations; support issue triage and resolution. Testing, Release & Compliance Support

UAT, regression testing , and production releases using

Zuora Deployment Manager . Maintain

Postman collections , runbooks, and RCA documentation. Follow

change control, SOX/SOC2 awareness , and secure handling of PII/PCI data. Collaboration & Coverage Operate independently during

non-US hours

and participate in

Sev-1/Sev-2 on-call rotations . Provide clear documentation, async communication, and daily handoffs to the onshore lead. Mentor engineering and QA teams on Zuora best practices as needed.

Required Experience & Skills 6-12 years of experience. Strong hands-on experience with

Zuora Billing, Zuora Revenue, Workflows, and Product Catalog . Experience with

Zuora APIs

and enterprise integrations. Solid understanding of subscription lifecycle and billing operations. Ability to work independently with strong English communication skills.