Assistant – CRM (Post Sales)

Assistant – CRM (Post Sales) Industry: Real Estate Location: Thane

Role Objective To manage end-to-end post-sales processes including agreement coordination, loan disbursement follow-ups, banker coordination, possession documentation, and customer relationship management.

 Key Responsibilities Post-Sales Documentation Coordinate agreement drafting & registration process Ensure collection of pending documents from customers Maintain agreement tracker & payment schedule tracker Coordinate with legal team Loan & Disbursement Handling Follow up with customers for loan processing Coordinate with bankers for sanction & disbursement Track bank technical & legal approvals Ensure timely disbursement as per construction stage Customer Relationship Management Handle customer queries professionally Maintain CRM database & update customer status Send demand letters & payment reminders Maintain escalation tracker Possession & Handover Coordinate for possession letters Ensure final settlement & documentation Liaise with accounts & site team Internal Coordination Work closely with Sales, Legal, Accounts & Site team Weekly reporting to Sales Head (you) Ideal Candidate Profile Minimum 2 years experience in Real Estate CRM (Post Sales) Strong follow-up skills (very important) Good Excel & CRM software knowledge Good communication (English + Hindi ) Systematic, organized, detail-oriented Polite but firm with customers