Service Now Developer

K&K Global Talents

is an international recruiting agency that has been providing technical resources globally

since 1993.

This position is with one of our

clients in India

who is actively hiring candidates to expand their teams.

Title: ServiceNow Developer – CSM / ITSM (SOM or FSM) Location: Bangalore/ Hyderabad/ Chennai Employment Type: C2H

Shifts: 2 PM- 11 PM (overlapping)

Experience Required: 6+ Years CSM: 2+ Years ITSM: 5 + Years SOM or FSM: 2+ Years

Role: We are looking for an experienced ServiceNow Developer with strong hands-on expertise in

CSM and ITSM , along with specialization in

either Service Operations Management (SOM) or Field Service Management (FSM) . The role involves end-to-end development, configuration, integration, and support of scalable ServiceNow solutions in an Agile environment.

Responsibilities: Design, develop, and configure ServiceNow solutions across CSM and ITSM modules Develop server-side and client-side scripts (Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs) Configure workflows, Flow Designer, notifications, SLAs, approvals, and Service Catalog items Implement and enhance CSM case management and customer workflows Configure ITSM processes (Incident, Problem, Change, Request, Knowledge, CMDB) Build and maintain integrations using REST/SOAP APIs, MID Server, and Integration Hub Perform troubleshooting, root cause analysis, and production support within SLA Collaborate with onsite teams, architects, BAs, and QA in Agile delivery

Specialization (Either one): SOM:

Event Management, service mapping, monitoring integrations, operational workflows FSM:

Work order management, scheduling, dispatching, technician workflows, mobile workforce support

Required Skills: 5+ years of ServiceNow platform development experience Strong hands-on experience in

CSM and ITSM Experience in

either SOM or FSM Strong JavaScript and Glide API knowledge Experience with Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs Workflow / Flow Designer configuration Service Catalog, Record Producers, Order Guides CMDB and CI relationships REST/SOAP integrations and MID Server Strong understanding of ITIL processes

Preferred Skills: ServiceNow certifications (CSA, CAD, CSM / ITSM / SOM / FSM) Experience with Integration Hub and Automated Test Framework (ATF) Performance Analytics and dashboarding exposure Experience with ServiceNow upgrades and best practices Strong communication and stakeholder management skills Ability to work independently in an offshore delivery model