Technical Customer Support Engineer - Embedded & Networked Systems

Location: Pune (Office + Pan-India Travel)

Department: Technical Support Experience: 4-6 Years Qualification: B.E./B.Tech/Diploma in Electronics / E&TC / Electrical / Instrumentation

Role Overview We are seeking a technically strong and customer-focused engineer to support embedded, network-connected industrial systems deployed across nationwide sites.

Key Responsibilities • Provide remote and on-site technical support • Diagnose hardware, firmware, communication & network issues • Perform structured root cause analysis (RCA) • Validate RS485 / TCP-IP / RF communication • Analyse logs and diagnostic parameters • Support remote firmware upgrades & configuration • Support installation & system configuration at site • Ensure environmental compliance (IP rating, temperature, grounding) • Log and manage support cases through JIRA • Track, update and close tickets as per SLA • Coordinate internally for escalations • Support preventive maintenance planning • Prepare service reports & MIS documentation

Required Technical Skills • Embedded systems & microcontrollers • Industrial power supplies & LED systems • RS232 / RS485 / Modbus / TCP-IP networking • Basic Linux command-line knowledge • Web-server configuration & IP addressing • Reading schematics & using diagnostic tools • Familiarity with JIRA ticketing tools