Knowledge Manager

- Develop and execute a knowledge management strategy aligned with organizational goals - Create and maintain knowledge repositories, databases, and content libraries - Facilitate knowledge sharing across departments through collaboration tools and processes - Conduct knowledge audits to identify gaps and areas for improvement - Work with different team to capture and document tacit knowledge - Promote a culture of continuous learning and information transparency - Ensure knowledge assets are timely, relevant, and accurate - Train employees on knowledge management systems and best practices - Monitor and report on the effectiveness of KM initiatives using defined metrics - Collaborate with IT to ensure the technical integrity of KM platforms - Should have knowledge of ticketing tool i.e. Service now,SC3,Jira any other relevant