Job Description
As an Associate - Finance Operations at Scaler School of Technology, you will play a key role in ensuring a smooth and transparent financial experience for students and parents. You will drive fee collection processes, support students through education loan journeys, and work closely with banking partners to ensure timely approvals and disbursements.
This role sits at the intersection of finance, operations, and student experience, requiring strong ownership, attention to detail, and empathy in communication. If you enjoy solving problems, coordinating across stakeholders, and building reliable processes in a fast-growing environment, this role offers an opportunity to make a meaningful impact on students’ journeys at SST.
Role & responsibilities
Fee collections & student financial support
Drive end-to-end fee collection processes, ensuring timely payments across admission cycles and academic milestones
Proactively track outstanding payments and coordinate with students and parents to resolve delays with clarity and empathy
Act as the primary point of contact for students and families on fee-related queries, payment plans, and financial documentation
Maintain accurate records of collections, reconciliations, and payment statuses across internal systems
Support implementation of structured follow-up processes to improve collection efficiency and minimize delinquencies
Education loan facilitation
Guide students and parents through the education loan journey, providing clear information on eligibility, documentation, timelines, and next steps
Coordinate closely with partner banks/NBFCs to track applications, resolve issues, and accelerate loan approvals
Monitor loan pipeline health and proactively identify cases requiring intervention or additional support
Support onboarding of new lending partners by assisting with documentation, coordination, and process setup
Ensure a smooth and transparent loan experience that builds trust and reduces friction for students
Process coordination & operational support
Execute defined SOPs for finance operations to ensure accuracy, compliance, and consistency
Work closely with admissions, student experience, finance, and legal teams to ensure seamless financial workflows
Track and maintain dashboards for collections, loan conversions, and query resolution metrics
Identify operational bottlenecks and share insights to improve processes and student experience
Support audits and documentation requirements related to fee collection and financial operations
Stakeholder communication
Build strong working relationships with students, parents, lending partners, and internal teams
Ensure all financial communication is clear, timely, and student-first in approach
Escalate critical cases proactively with context and recommended actions
Qualifications
1 – 3 years of experience in finance operations, collections, customer support, loan processing, or business operations, preferably in education, fintech, NBFCs, or consumer-facing organizations
Experience handling fee collections, payment follow-ups, loan coordination, or customer financial queries is strongly preferred
Strong communication skills with the ability to explain financial processes clearly and empathetically to students and parents
High attention to detail with strong organizational and tracking skills
Ability to manage multiple cases simultaneously while maintaining accuracy and responsiveness
Comfortable working with data, dashboards, and operational tools (Google Sheets, CRM systems, payment platforms, etc.)
Strong ownership mindset with the ability to proactively follow through and resolve issues
Collaborative mindset with the ability to coordinate effectively across internal teams and external partners
Interest in education and student experience is a strong plus
