Business Analyst- Travel and Hospitality domain

About Cybage Cybage Software Pvt. Ltd. is a technology consulting is a technology consulting organization specializing in outsourced product engineering services. As a leader in technology & product engineering space, Cybage works with some of the world’s largest Independent Software Vendors (ISVs). Our solutions are focused on modern technologies and are enabled by a scientific, data-driven system called Decision Mines for Digital Excellence.

Position Overview - Business Analyst

with strong expertise in the

Travel & Hospitality domain , specifically in

Channel Management, OTA integrations, distribution workflows, and connectivity platforms . The ideal candidate will possess exceptional analytical capabilities, strong documentation skills, and the ability to translate complex business needs into clear, actionable functional specifications. This role requires hands-on technical proficiency with tools commonly used in OTA/Channel connectivity such as

Splunk, Postman\Bruno, JSON/XML payloads , and the ability to interpret logs and diagnose issues efficiently. The candidate will work closely with Product, Engineering, QA, Operations to support and improve end-to-end onboarding, certification, ARI distribution, and reservation lifecycle processes.

Key Responsibilities - 1. Business Requirements & Functional Documentation Gather, analyze, and document business requirements related to Channel management (OTA onboarding, ARI distribution (Availability, Rates, Inventory), Reservations, Modifications, Cancellations etc.). Translate business needs into

clear HSDs, BRDs, FRDs, process flows, use cases, and acceptance criteria . Maintain detailed, high-quality documentation throughout the project lifecycle. 2. Domain Expertise – Travel & Hospitality (Channel Management) Demonstrate strong understanding of OTA ecosystems, channel managers, CRS/PMS flows, and hotel distribution concepts. Analyze OTA integration requirements and guide technical teams on implementation nuances. Support mapping of rooms, rates, content, taxes, policies, and other onboarding components. 3. Technical Analysis & Issue Resolution Use

Splunk

to analyze logs, trace connectivity issues, and identify root causes in real-time onboarding or production scenarios. Validating APIs, schema checks, request/response flows, and troubleshooting partner integrations. Interpret

JSON/XML payloads

for ARI updates, reservation messages, and OTA connectivity validation. Collaborate with engineering teams to support debugging, defect replication, and integration improvements. 4. Stakeholder Management Serve as a key liaison between internal teams (Product, Engineering, QA, Operations) and external OTA partners. Facilitate requirement sessions, technical deep-dives, and cross-functional alignment discussions. Communicate effectively with both business and technical stakeholders, ensuring clarity and expectation alignment. 5. Process Optimization & Continuous Improvement Identify inefficiencies in OTA onboarding and operational processes; propose improvements for automation and standardization. Support enhancements for tools, templates, dashboards, and business rule documentation. Collaborate with product teams to design scalable solutions for future OTA integrations and platform capabilities. 6. Testing Support & Validation Define functional test cases and support QA teams during integration and certification phases. Validate API behaviours, schema compliance, and functional flows during onboarding cycles. Ensure all OTA-specific certification requirements are met prior to production launch.

Required Skills & Competencies Technical Skills Proficiency in

Splunk

for log analysis and troubleshooting. Hands-on experience with

Postman\Bruno

for API testing and validation. Strong understanding of

JSON/XML , API schemas, payload structures, and transformation logic. Ability to interpret request/response flows, error codes, and integration logs. Domain Knowledge Strong understanding of

Travel & Hospitality distribution , including: OTA Integrations & Channel Management ARI (Availability, Rates & Inventory) Reservation lifecycle (booking, modification, cancellation) Content distribution & mapping Knowledge of major OTA platforms and hospitality systems is highly desirable. Analytical & Documentation Capabilities Exceptional analytical skills to evaluate complex business problems and propose solutions. Advanced documentation skills—ability to create structured BRDs, FRDs, workflow diagrams, process maps, and release notes. Ability to translate business vision into detailed, actionable functional specifications. Stakeholder Management Proven experience working with cross-functional teams and external partners. Strong communication and presentation skills; ability to tailor messaging for business and technical audiences. Ability to lead requirement workshops and drive consensus among diverse stakeholders.