AVP – Operations (SME Lending)

We are looking for an experienced AVP – Operations (SME Products) to lead and coordinate operational activities related to SME lending across multiple locations. The role will oversee both pre-disbursement and post-disbursement processes, ensuring process consistency, regulatory adherence, and seamless coordination with internal teams.

Key Responsibilities

SME Operations Oversight

- Oversee SME operations across regions and branches - Ensure alignment with approved operational processes - Guide regional and branch operations teams

Pre-Disbursement Operations

- Supervise documentation verification and process checklists - Coordinate with Credit, Legal, Technical, and Business teams - Ensure readiness for loan disbursement - Escalate and resolve operational issues

Post-Disbursement Operations

- Oversee documentation, record management, and compliance follow-ups - Ensure proper execution of post-disbursement processes - Address operational queries and process gaps

Process & Governance

- Drive standardization of operational practices - Identify process improvement opportunities - Support audits and ensure regulatory compliance - Review operational MIS and report to senior leadership

Stakeholder Management

- Work closely with Credit, Sales, Risk, Legal, and Technical teams - Ensure smooth handover across the loan lifecycle - Support multi-location operational coordination

Key Skills Required

- Strong understanding of SME lending operations in NBFCs - Expertise in pre- & post-disbursement processes - Strong stakeholder management & coordination skills - Structured, process-driven approach - Experience handling large teams across regions

Qualification & Experience

- Graduate / Postgraduate (CA preferred) - 15–20 years of experience in NBFC / Banking / Financial Services - Proven experience in SME lending operations - Experience managing multi-location operational teams