Inside Sales & Customer Success Officers - Pharmacy Software

Company Description LocalWell® is an innovative early-stage SaaS startup founded by IIT alumni, dedicated to revolutionizing the pharmaceutical supply chain with modern technology and data-driven solutions. Since its launch in Jun 2022, the platform has attracted over 1 Lakh+ app downloads and is actively used by more than 6,500 businesses across 26 states daily. With the vision to impact 10% of the 1.5+ million businesses in the sector, LocalWell® is driving transformative change and growth in the industry.

Role Description This is a full-time remote role for Inside Sale & Customer Excellence Officers specializing in pharmacy software sales and support operations.

Key Responsibilities Sales qualification of inbound leads Conduct product training sessions (demos) virtually Assist customers in initial setup (profile setup, data migration) Resolve basic software usage queries and coordinate with technical support Monitor customer usage and adoption metrics Proactively engage inactive or low-usage clients Handle renewal reminders and subscription follow-ups Collect feedback and suggest product improvements Build long-term relationships with key decision-makers Reduce churn and improve customer retention

Qualifications Experience in the pharmacy software industry is a definite plus Strong interpersonal skills, with the ability to build and maintain positive relationships with clients Proficiency in customer support and a track record of ensuring customer satisfaction Demonstrated analytical skills to understand client needs and provide effective solutions Problem-solving abilities and a proactive approach to addressing challenges Knowledge of ticketing systems or CRM software