NOC Manager

SystemsPlus is hiring for NOC manager.

Location :: Pune - Koregaon Park.

Hybrid work model.

Exp :: 8 yr+

JOB SUMMARY:

The Manager Network Operations Center (NOC) serves as a senior member of the Tier 1 engineering team, responsible for advanced alert validation, intermediate troubleshooting, and driving resolution of recurring issues within on-premises and cloud environments. This role provides mentorship to Engineer I peers, contributes to runbook improvements, and ensures quality in escalations to higher tiers. The Senior Engineer I plays a key role in reducing mean time to resolution (MTTR) and improving operational efficiency across client environments.

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

• Monitor servers, networks, and cloud environments for performance issues, outages, and alerts.

• Perform intermediate troubleshooting including log analysis, CLI commands, service restarts, firewall rule checks, and connectivity validation.

• Execute recurring maintenance and health check procedures as defined in operational runbooks.

• Maintain and update documentation for tools, systems, and incident response processes.

• Assist with coordination during incidents, communicating clearly with stakeholders and providing status updates.

• Identify patterns in recurring issues and propose operational or alerting improvements.

• Take ownership of recurring Tier 1 issues, providing feedback to engineering leadership on patterns and potential automation opportunities.

• Contribute to refinement of monitoring alerts, dashboards, and SOPs in collaboration with Tier 2 Engineers.

• Act as an escalation point for Engineer I staff, validating their findings and ensuring SOP compliance before Tier 2 escalation.

REQUIRED SKILLS AND EXPERIENCE:

• Minimum 2 years managing a team

• IT support or NOC experience with proven ability to resolve issues without escalation.

• Proficiency in Windows administration (user management, service troubleshooting, log review).

• Practical networking knowledge, including DNS, DHCP, routing, VPNs, and firewall rule analysis.

• Working knowledge with infrastructure monitoring tools (e.g. LogicMonitor, SolarWinds, Auvik)

• Hands-on experience with cloud platforms (Azure, AWS) at the administrative level preferred.

• Experience with scripting languages (PowerShell, Bash, or Python) to automate repetitive tasks.

• Comfortable using command-line interfaces and performing basic diagnostics.

• Strong understanding of ticketing systems, lifecycle management, and escalation protocols.

• Basic knowledge of ITIL practices related to incident, service request, and change management.

• Ability to serve as a peer mentor, reviewing tickets and guiding less experienced engineers.

• Experience working in a 24/7 operations or shift-based environment.

EDUCATION/CERTIFICATION:

• Associate’s degree in Information Technology, Computer Science, or related field (or equivalent experience).

• Industry certifications such as CompTIA A+, Cisco Certified Support Technician (CCST), or Microsoft Fundamentals.

• Certifications such as CompTIA Network+, Cisco CCNA, Microsoft Azure Administrator, or equivalent strongly preferred.

• ITIL Foundations certification or equivalent service management training preferred.

Interested candidate share CV on vinayak.kalal@systems-plus.com