Store & Billing Associate (Mumbai, On-site)

Store & Billing Associate

Function: Store Operations | Billing | Inventory | Customer Coordination

Reporting to: Distribution Manager / City Operations Lead

Locations & Openings:

- Mumbai: 5 positions - Ahmedabad: 1 position - Indore: 1 position

Role Overview

The Store & Billing Associate will be responsible for end-to-end store operations, including billing, order processing, inventory control, customer coordination, and dispatch readiness. This role is critical to ensuring timely order fulfilment, accurate invoicing, stock discipline, and smooth day-to-day functioning of the distribution centre.

This is a multi-responsibility role, where the associate is expected to actively support operations beyond billing when required.

Key Responsibilities

Billing & Order Processing

- Generate accurate invoices in ERP systems for daily orders - Ensure correct pricing, taxes, batch details, and documentation - Coordinate pick, pack, and dispatch readiness

Inventory & Store Management

- Maintain daily stock accuracy through inward checks, put-away, cycle counts, and reconciliations - Monitor expiry, damages, short supplies, and report discrepancies - Ensure store cleanliness, organization, and compliance readiness

Customer & Payment Coordination

- Track customer payments and follow up as per defined credit terms - Coordinate resolution of customer complaints related to billing, delivery, or shortages - Act as the first point of contact for operational customer queries

Dispatch & Service Level Support

- Ensure orders are dispatched within defined turnaround time (TAT) - Coordinate with delivery associates for routing and prioritization - Track pending deliveries and closure

Cross-Functional Support

- Support audits, documentation, and compliance requirements - Assist with reporting, MIS updates, and operational dashboards

Eligibility & Profile

- Preferred: B.Pharm / D.Pharm candidates with valid pharmacy license (license to be submitted and available for registration) - Also Eligible: Non-pharmacists with prior experience in pharmaceutical / healthcare wholesale distribution - Experience in billing, inventory, or store operations is strongly preferred - Comfortable using ERP systems, billing software, and basic Excel