Job Description
Role Overview
The
Head – Mobile Services
will lead the end-to-end strategy, launch, and scale-up of
Wobble Smartphones
, Indkal Technologies’ newly launched mobile division. This role is responsible for building the smartphone business from the ground up—covering
product strategy, ecosystem partnerships, service operations, after-sales experience, revenue growth, and brand trust
.
The incumbent will play a critical leadership role in establishing Wobble as a
consumer-first, service-led smartphone brand
in the Indian market, with a strong focus on
customer experience, mobility services, and lifecycle management
.
Key Responsibilities
1. Business & Strategy Leadership
Define and execute the
overall mobility services strategy
for Wobble Smartphones.
Identify new revenue streams such as
extended warranty, AMC, trade-in, device protection, and value-added services
.
2. Product & Ecosystem Management
Work closely with Product, Engineering, and OEM partners to ensure
market-fit devices
.
Own the
end-to-end smartphone lifecycle
– launch to end-of-life.
Manage partnerships with
ODM/OEMs, chipset vendors, OS providers, telcos, and app/service partners
.
Ensure differentiation through
services, reliability, and customer experience
, not just hardware.
3. After-Sales & Service Operations
Build and scale a
nationwide after-sales service network
(authorized service centers, doorstep service, logistics).
Define service SLAs, turnaround times, and escalation frameworks.
Ensure
high service quality, compliance, and customer satisfaction (CSAT/NPS)
.
Implement service automation, CRM tools, and service analytics.
4. Go-to-Market & Customer Experience
Collaborate with Sales, Marketing, and E-commerce teams on
go-to-market strategy
.
Support channel readiness including
training, service enablement, and partner onboarding
.
Drive superior
customer journey design
across purchase, onboarding, usage, service, and upgrades.
Handle customer feedback loops and continuously improve service offerings.
5. Team Building & Leadership
Build and lead high-performing teams across
mobility services, operations, and partnerships
.
Define org structure, KPIs, and performance management for the division.
Foster a culture of
ownership, speed, innovation, and customer obsession
.
6. Compliance, Risk & Governance
Ensure compliance with
consumer laws, warranty norms, BIS, data privacy, and service regulations
.
Manage vendor governance, contracts, and risk mitigation.
Act as a senior escalation point for
critical customer or business issues
.
Key Skills & Competencies
Strong understanding of
smartphone ecosystem & mobility services
P&L ownership and
business scaling experience
Deep expertise in
after-sales service operations
Strategic thinking with hands-on execution ability
Partner negotiation and vendor management
Customer-centric mindset with data-driven decision-making
High leadership maturity and startup agility
Qualifications & Experience
MBA / Engineering / equivalent from a reputed institution
12–18+ years of experience
in mobility, consumer electronics, telecom, or smartphone brands.
Prior experience in
launching or scaling a mobile or electronics business
is mandatory
Experience working with
OEM/ODM, service networks, and channel partners
in India
Exposure to fast-growing or startup environments is strongly preferred
Why Join Indkal – Wobble Smartphones?
Opportunity to
build a smartphone brand from the ground up
High visibility role with
direct impact on brand and business success
Entrepreneurial freedom with leadership ownership
Be part of Indkal Technologies’
next-phase growth journey
