Business Analyst/Customer Success-Fintech || CTC Upto 18 LPA

This role is with a fintech company, The ideal candidate's responsibilities include handling RFPs/RFQs/FDD/API requirements, configuring and customizing solutions, maintaining client documentation and communication records, and resolving customer issues, the position requires regular client engagement/meetings.

Responsibilities

- ●Must have experience in RFP OR RFQ OR FDD OR API - ●Showcase our solution capabilities to potential customers, help set up sandboxes, configure solutions and make customization as per requirement. - ● Manage the onboarding process for each new customer. - ● Assist the sales team in driving and managing renewals. - ● Serve as a key communication point for issues assigned and work to resolve complex issues while providing system knowledge and expertise. - ● Maintain the records of conversations with clients. - ● Manage the documentation for all clients, make required changes when necessary. - ● Effectively manage and prioritize customer queries. - ● Keep in touch with clients regularly to get feedback and updates. - ● Contribute to initiatives outside of customer conversations that better the customer experience, both low-touch and high-touch. - ● Work cross-functionally with product, sales, and support team members to foster a strong sense of community and information sharing.

Qualifications

- ● 2-6 years of experience in a customer success support role - ● Exposure to Fintech/tech/BA background is preferred. - ● Understanding of the technical documentation - ● Excellent verbal and written communication skills - ● Understanding of Technology like Java, API, Database, Postman etc. is a must. - ● Knowledge in SaaS products will be an advantage.