Job Description
Greetings from Infosys BPM Ltd.,
We are hiring for Retail Banking Operation for Hyderabad. Please walk-in for the interview on 25th & 27th Feb 2026 in Hyderabad.
Note:
Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application.
Please mention Candidate ID on top of the Resume ***
Senior Process Executive - 2Yr to 4Yrs experience:
Interview details:
Interview Date:
25th & 27th Feb 2026
Interview Time:
9.00 AM to 12:30 PM IST
Hyderabad Venue:
B10, M C Hall, Ground Floor, Infosys Limited, Opp ISB,
Gachibowli, Hyderabad - 502032
Please find below Job Description for your reference:
Job Location: Hyderabad (WFO)
Qualification: Any Graduates - Full time Graduates
Experience: 2-4 Years
Notice Period: Immediate to 15 days
Shift Timings:
Night shift (US Shift)
Job Level: 3A
Designation: Process Specialist
Access management
JL3A
Provision, modify, and revoke user access across card operations, banking platforms, and enterprise systems as per client approvals.
Perform access reviews, entitlement validations, and user role mapping in accordance with organizational policies.
Ensure SLAs are met for all access requests, password resets, and role modifications.
Maintain accurate documentation of access activities in ticketing tools and audit logs.
Develop and maintain standardized operating procedures for access management processes.
Identify gaps in existing workflows and propose enhancements to improve accuracy, turnaround time, and risk controls.
Participate in role rationalization, access cleanup, and automation initiatives to streamline operations.
Support internal audits and contribute to strengthening access governance frameworks.
Provide SME insights for process design, workflow improvements, and system enhancements.
Risk Management & Compliance
Ensure all access activities comply with SOX, PCI DSS, internal audit requirements, and Truist-specific security policies.
Monitor for potential access violations, segregation-of-duty issues, and unauthorized role assignments.
Conduct periodic access reviews and support remediation activities to maintain a secure access environment.
Maintain strict adherence to data privacy, least privilege principles, and security best practices.
Qualifications & Skills
2+ years of experience in Access Management, IAM operations, card operations support, or banking/financial services.
Strong knowledge of user provisioning, access governance, entitlement management, and role administration.
Excellent verbal and written communication skills with the ability to interact with stakeholders at multiple levels.
Ability to manage multiple tasks simultaneously while meeting deadlines and SLAs.
Flexible to work in rotational shifts and collaborate across onshore/offshore teams.
Maintenance & Monitoring
JL3A
Monitor daily queues and support timely assignment of work items.
Review customer requests such as: Address changes, Profile updates, Signature updates, Ownership/beneficiary changes, Account restrictions and Documentation updates.
Perform verification checks before final processing.
Ensure all account maintenance requests meet accuracy and compliance standards.
Conduct regular monitoring checks for: Suspicious activity, unusual transaction patterns, KYC/AML/OFAC red flags,
Conduct quality checks and maintain error logs.
Identify repeated issues and recommend preventive actions.
Ensure documentation, case notes, and process records are audit ready.
Assist in updating SOPs and process documentation when changes occur.
Share daily/weekly metrics related to quality checks, exceptions, and case follow-ups
Required Skills & Competencies:
Solid understanding of US Retail Deposit operations: Account updates, Verification processes, Monitoring workflows
Working knowledge of KYC, AML, OFAC and risk indicators.
Proficiency in MS Excel (filters, lookup, pivots), Outlook, and workflow systems.
Ability to understand data, review customer documentation, and validate accuracy.
Good problem-solving ability in maintenance & monitoring tasks.
Effective communication and coordination skills.
Flexibility to work in US shifts (night/rotational).
Bachelors or masters degree in commerce, Finance, Business Administration, or related fields
.
Documents to Carry:
Carry a printout your updated resume.
Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
All original education documents needs to be available for verification (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)
Pointers to note:
Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
Original Government ID card is must for Security Clearance
Note:
Mandatory to carry -
Smartphone and Headset for Assessment,
ID proof Hardcopy.
Thanks & Regards,
Infosys Recruitment Team.
