Assistant Manager Supply Chain

Company Profile

About the Company

: HOLISTIQUE Beauty is home to some of the world’s most loved skincare brands, including

The Face Shop India . We are on a mission to make global skincare rituals accessible and exciting for Indian consumers. With our deep-rooted belief in

beauty that cares , we bring science-backed, nature-inspired products to every skincare enthusiast.

Key Responsibilities :

Returns & Reverse Logistics Management Manage RTO (Return to Origin) and RTV (Return to Vendor) operations across e-commerce and quick-commerce channels. Ensure timely system closures for all returns in coordination with warehouse teams. Monitor and control TAT adherence for return receipt, inspection, and closure.

Logistics & Partner Coordination Coordinate with Logistics Service Providers (LSPs) for return pickups, transit tracking, and issue resolution. Follow up on lost-in-transit, delayed, or mismatched shipments with courier partners.

Channel-Level Reconciliation Perform channel-wise GRN tracking for platforms such as Amazon, Flipkart, Nykaa, Blinkit, and other quick-commerce and e-commerce channels. Reconcile physical receipts vs system entries and highlight gaps proactively.

Discrepancy & Claim Management Handle return discrepancies including quantity mismatch, damaged goods, and non-receipts. Manage claims for lost or damaged shipments with logistics partners. Coordinate with the insurance team for claim documentation, follow-ups, and settlement closure.

MIS & Reporting Prepare and publish daily / weekly / monthly MIS reports covering returns, claims, discrepancies, and TAT performance. Share actionable insights with management to improve process efficiency and cost control.

Qualification & Experience Graduate in Supply Chain / Operations / Business or related field. 4+ years

of relevant experience.

What We Offer:

Competitive Salary: Attractive compensation package commensurate with experience. Work-Life Balance: Flexible work arrangements and generous paid time off. Culture: A dynamic and inclusive work environment that values diversity and encourages innovation.

Website

:

www.thefaceshop.in Location : Worli Mumbai