INFRASTRUCTURE TEAM LEAD - NETWORK

Role: INFRASTRUCTURE TEAM LEAD - NETWORK

Company: Pune based GCC Work from Office/Hybrid Full time job

In your role

, reporting to the Infrastructure Operations Manager, you will manage a Level 2 and 3 Infrastructure Team, responsible for the RUN activities within the newly established

India IT Hub

for network services. You will be responsible for building and developing a high-performing team that includes senior specialists and junior staff across all Infrastructure domain

Network

.

The network team is build on the following expertises: LAN/WiFi, Network Access Control (NAC), SDWAN (Edge) Firewalling, Network Backbone (network routing & interconnects), SDWAN (Hub), Cloud hosted networking (Direct Connect, Express Route) Security Service Edge (SSE) for Zero Thrust Network Access, Secure Web Gateway, Firewall-as-a-Service)

KEY RESPONSIBILITIES

Leadership & People Development Lead and manage a team of senior specialists and junior staff, fostering high performance and engagement in multiple regions (outside India could be an option) Drive talent development through coaching, mentoring, and structured training programmes related to the team activities Define objectives and monitor KPIs, ensuring accountability for service quality and promoting a culture of continuous improvement Encourage open communication and regular feedback within the team to identify areas for growth and address challenges promptly Promote diversity and inclusion by recognising individual strengths and fostering a supportive environment where every team member feels valued You work alongside the team to keep your technical skills and knowledge up to date (average workload split 50% team lead, 50% operational activities)

Service Delivery & Compliance Oversee Infrastructure Network Service delivery in line with ITIL best practices and procedures for incident, problem, change, and release management Ensure compliance and performance, adhering to global Infrastructure governance, security, and operational standards, monitoring, patching, and implementing corrective actions Ensure continuous improvement with standardization, automation, decrease of support level. Promote team mindset on excellence in service quality and continuous improvement, within the OneITeam mindset Manage and lead escalation and major incident/P1 process and follow-up

Collaboration & Customer Engagement Coordinate with other Infrastructure teams, standardise processes, tools, and governance, ensuring seamless collaboration and fostering knowledge sharing and best practices Collaborate regularly with the Infrastructure Operations Manager, Head of Operations and Service Delivery Managers to ensure alignment on service priorities, capacity planning, and customer requirements Build and maintain strong relationships within global Infrastructure teams to ensure Infrastructure services meet evolving business and team needs. Build and maintain strong relationships with our Business Unit contacts for delivering day to day operations and act as first contact for escalations Actively contributing on the ISO 27001 certification and its roadmap

PROFILE

Academic background & Experience

Educated to Degree level or equivalent with 10 years’ experience in IT and 5 years in Team Lead role as minimum in IT Infrastructure domain network. Knowledge about cloud services based on Azure and/or AWS is appreciated. Demonstrated success in performing similar Infrastructure service delivery type roles within large and complex organizations Proven experience in managing a multi-product infrastructure team with a headcount ≤15 people. Experience managing global vendors and service providers

Behavioural Capabilities​

Demonstrate the ability to inspire and motivate team members by fostering a positive work environment, recognising achievements, encouraging ownership, and empowering individuals to make decisions and contribute ideas that drive team success (lead by example) Work effectively as part of a broader global team by building strong relationships, sharing knowledge openly, and promoting a culture of trust and cooperation to achieve common goals across functions and regions Excellent and effective communicator with good inter-personal skills Good stakeholder management skills (multiple levels, multiple countries, multi-cultural) Pro-active with enthusiasm to deliver results Demonstrate accountability by taking ownership of issues and ensuring smooth, agreed handovers and takeovers to maintain continuity and clarity

Skills Fluent English speaking and writing at minimum C1 level Strong analytical and problem-solving skills Mandatory certification on ITIL or service management principles. Good knowledge on network services based on: Security Service Edge (SSE): Zscaler, Netskope Firewall: Fortigate, Fortimanager, Paloalto, Panorama, Tufin LAN/WiFi: Juniper, Cisco, Meraki SDWAN: Cisco Catalyst, Viptela, Meraki Network Access Control: Cisco ISE Familiarity with ITSM and CMDB tools (ServiceNow) Able to work within the mindset of a global operating company with the need/target of standardization and automation of Infrastructure services Able to take the technical lead in major incidents, ensure that root causes of issues are identified and that effective mitigations are applied Able to interact/work closely with our Experts and Architects on network related topics Provide out hours support to major incidents as part of an on call service