Client Success Manager

Job Description – Key Account Manager

Company: Ambak Fintech Pvt. Ltd.

About Ambak Fintech Pvt. Ltd. Ambak Fintech is a rapidly growing financial technology company offering innovative, customer-centric digital financial solutions. We enable businesses with seamless payment experiences, lending capabilities, and advanced technology-driven financial products to boost operational efficiency and long-term growth.

Role Overview The Key Account Manager (KAM) will be responsible for managing, nurturing, and expanding relationships with our high-value clients. The position requires a strong understanding of fintech products, excellent communication skills, and a strategic approach to driving account success, product adoption, and revenue growth.

Key Responsibilities:

Client Relationship Management Build, manage, and strengthen relationships with key accounts. Serve as the primary point of contact for all client communications. Ensure consistent and high-quality client experience to enhance retention and satisfaction.

Account Growth & Strategy Identify cross-selling and upselling opportunities across Ambak’s fintech solutions. Develop customized account strategies to maximize client value and revenue. Analyze client usage trends and suggest improvements to increase adoption.

Operational & Product Coordination Collaborate with internal teams (Product, Tech, Operations, Compliance) to meet client needs. Ensure smooth onboarding, implementation, and integration of solutions. Collect client feedback and translate insights into actionable product improvements.

Business Performance Monitoring Track account performance, usage metrics, and transaction KPIs. Prepare periodic reports, business reviews, and forecasts for senior management. Resolve client issues promptly and escalate critical concerns when necessary.

Qualifications & Skills Required Bachelor’s degree in Business, Finance, Marketing, or related field. 2–6 years of experience in Key Account Management—preferably in fintech, BFSI, SaaS, or payments. Experience working with banks, NBFCs, payment gateways, or digital lending products. Familiarity with compliance, KYC/AML, and fintech regulatory guidelines. Proficiency in CRM tools and data-driven decision making.

Why Join Ambak? Be part of an innovative and rapidly scaling fintech organization. Work with cutting-edge financial technology products. Dynamic, growth-focused culture with learning opportunities. Competitive compensation with performance-based incentives.

Interested Candidates can share their resume on anusha.mishra@ambak.com or 9569988658.