Process Trainer//Voice Process

Hiring: Process Trainer Location: Gurgaon

Industry:

International BPO – Voice Process CTC UPTO 9LPA Key Requirements Mandatory:

Experience in

International Voice Process Excellent communication skills (spoken & written) Strong knowledge of training methodologies and quality frameworks Role: Process Trainer Eligibility: Minimum 2 + years experience

as a Process Trainer in International BPO Proven experience in training new hires Responsibilities: Design training curriculum using inputs from Operations & Quality teams Manage process knowledge and maintain MIS for all training batches Stay updated with product/process knowledge Ensure accountability for

0–30 days batch performance Attend client-conducted TTT (Train the Trainer) sessions Conduct PKT (Process Knowledge Tests) and refresher trainings on the floor Design & develop training content tailored to business needs Perform monthly Training Need Analysis to identify knowledge gaps and implement refresher plans Participate in calibration sessions with Trainers, QAs, and Voice Coaches How to Apply Interested candidates can: Email:

simmi@hiresquad.in Call:

+91 8467054123