Associate Manager

Key Responsibilities:

Lead and manage

process improvement projects

using Lean Six Sigma methodologies (DMAIC, PDCA (Plan–Do–Check–Act), etc.). Identify and analyze

process bottlenecks, waste, and variation

through data analysis and stakeholder feedback. Facilitate

Kaizen events, workshops, and root cause analyses

to drive continuous improvement. Develop and implement

standard operating procedures (SOPs)

and performance metrics. Collaborate with cross-functional teams (Within O2C Operations) to ensure alignment with business objectives. Track project outcomes, cost savings, and productivity improvements. Provide

training and coaching

to teams on Lean and Six Sigma principles. Support automation and digitization initiatives as part of process optimization. Create and maintain

process documentation

(process maps, SIPOC diagrams, value stream maps, etc.). Report progress and improvement results to senior leadership. Qualifications: Bachelor’s degree in Business, Finance, or related field (Master’s preferred). Lean Six Sigma Green Belt or Black Belt certification

required. 5–10 years of experience in process improvement, operations excellence, or business transformation. Proven record of delivering measurable business results through process improvements. Strong analytical and problem-solving skills (experience with data analysis tools such as Excel, Power BI, etc.). Excellent communication, facilitation, and change management skills. Exposure to automation, RPA, or ERP systems is an advantage.