Process Trainer

Foundever

is a global customer experience (CX) company that partners with leading brands to manage customer interactions through phone, chat, and email, providing services like customer support, sales, digital operations, and AI solutions

About the Role Prepare training materials, develop instructional content, determine methodology, and coordinate for a better deployment of resources.

Responsibilities Conduct training sessions and develop criteria for evaluating effectiveness of training activities increasing the proficiency. Revise training plans to meet new training requirements and kept technical information up to date. Coordinate training schedule, dates, and logistics as well as maintain all training systems and databases related to product training. Track, report, and evaluate the effectiveness of training solutions and make changes to programs based on feedback; provide training need analysis and recommendations. Evaluate the knowledge of class participants to determine training needs and effectiveness. Trained the team on various products in ----------------------. Developed business specific interventions and led a team of people for delivery. Motivate team members through daily early morning motivational mails. Maintaining internal communication flow. Providing suitable guidance in verbal and non verbal communications. Responsible for growing existing relationship, pursuing new business opportunities and responding to sales opportunities for product solutions. Developed and conducted product seminars for new and existing clients. Worked with appropriate personnel to plan and lead seminars. Communicated regular product training progress updates and documented customer feedback from field activities. Lead and direct the learning culture and vision in New hire batches. Develop/implement training programs for New hire agents. Support the Learning manager by providing development to the on-site front line in order to deliver business objectives. Manage training programs and the learning experience for adult learners in a site. Support development programs. Recruit, hire, train, manage, appraise and develop a team of trainees to enable them to progress effectively. Provide direction in finding creative solutions for the training and development of people, through a variety of different learning methods including mentoring and coaching. Supervise the day-to-day activities of the trainees and Frontline ensuring that they are highly motivated, can demonstrate skills in their positions and provide excellent training with long-term positive results. Design learning strategies to fill needs as identified through analysis and in partnership with the Site Quality Team. Conduct most complex training classes.