Customer Relations Specialist

Company Description

Prismax is a distinguished automotive care brand headquartered in Munich, Germany, with an extension in India. Specializing in premium Paint Protection Films, ceramic coatings, and detailing chemicals and tools, the company offers high-quality solutions for automotive care. Prismax stands out for its innovative and dependable products designed to meet the ever-evolving needs of automobile enthusiasts and professionals.

Role Description

This is a full-time, on-site role based in Pune for a Customer Relations Specialist. The role entails maintaining high levels of customer retention and satisfaction by addressing customer inquiries, providing exceptional customer service, and resolving issues promptly. The Customer Relations Specialist is expected to collaborate with various teams to ensure a seamless customer experience and build long-term relationships with clients through effective communication and support strategies.

Qualifications

- Proficiency in fostering Customer Retention and ensuring Customer Satisfaction - Strong Communication and interpersonal skills for effective client engagement - Experience in Customer Support and providing professional Customer Service - Ability to address and resolve customer concerns efficiently to ensure a positive experience - Problem-solving abilities and a focus on relationship-building - Prior experience in the automotive or service industry is advantageous