Customer Relationship Management Team Lead

About Us: Kauvery Group of Hospitals launched its first hospital more than two decades ago. The founders of Kauvery Hospital were determined on creating world-class healthcare facilities that shall be affordable. The founding doctors set off on this dream in 1999 with a 30-bedded hospital in Trichy, with a single-minded focus on offering the best-in-class healthcare, with a personal touch. This was a very new concept in a tier 2 city like Trichy which lacked a tertiary care hospital at the time. Today, Kauvery is a multi-specialty hospital chain with 2250+ beds in six locations including Trichy, Chennai, Salem, Hosur, Tirunelveli and Bengaluru. With twelve hospitals and a workforce of over 8000+, Kauvery’s mission is to provide exemplary secondary and tertiary care

Our Vision

To be the most respected and trusted healthcare provider

Our Mission

To make great healthcare affordable

Our Values

- Continual Improvement - Heartfelt Personal Touch - Ethical - Empathetic Care - Real Accountability - Service Excellence

Position Overview

We are looking for a CRM Team Lead to oversee the day-to-day operations of our Customer Relationship Management (CRM) team. This role is responsible for guiding the team, ensuring smooth CRM processes, and driving initiatives that improve customer engagement and business outcomes. The CRM Team Lead will report directly to the CRM Manager (you), acting as the key link between the team and leadership.

Key Responsibilities

- Team Supervision: Lead, mentor, and support CRM team members to achieve individual and team goals. - CRM Operations: Manage daily CRM activities including data management, reporting, and system optimization. - Process Improvement: Identify opportunities to streamline workflows, enhance automation, and improve efficiency. - Collaboration: Partner with Sales, Marketing, and Customer Support to ensure CRM strategies align with business objectives. - Performance Monitoring: Track KPIs, prepare reports, and share insights with the CRM Manager for strategic decision-making. - Training & Development: Provide guidance and training to team members on CRM tools and best practices. - Issue Resolution: Troubleshoot CRM-related problems and ensure timely solutions.

Qualifications

- Experience: 3+ years in CRM operations, with at least 1–2 years in a supervisory or lead role. - Technical Skills: Proficiency in CRM platforms - Leadership Skills: Strong ability to motivate, coach, and manage a team. - Analytical Skills: Ability to interpret data and translate insights into actionable strategies. - Communication Skills: Clear and effective communication with team members and cross-functional stakeholders. - Problem-Solving: Strong aptitude for identifying issues and implementing solutions quickly.

Reporting Structure

- Reports to: CRM Manager (you) - Direct Reports: CRM team members

What We Offer

- A leadership role with direct impact on CRM strategy and execution. - Opportunities for professional growth and career advancement. - A collaborative and supportive work environment.