Ecommerce Manager

Job Title: E-commerce Operations Manager

Key Responsibilities:

1. Marketplace & Platform Management

- Manage end-to-end operations across Marketplaces (Amazon, Flipkart), and Quick-Commerce (Blinkit, Zepto, Swiggy Instamart). - Ensure accurate order processing, dispatch timelines, and SLA adherence

2. Logistics & Supply Chain

- Liaise with 3PL partners (Safexpress, Delhivery, etc.) to optimize shipping costs and reduce delivery TAT (Turnaround Time). - Monitor and reduce RTO (Return to Origin) percentages through proactive NDR (Non-Delivery Report) management.

3. Inventory & Supply Planning

- Plan inventory across warehouses and marketplaces to maintain optimal stock levels - Coordinate with production and procurement teams for demand forecasting and replenishment - Minimize stockouts, overstocking, and inventory aging

4. Process Optimization

- Identify bottlenecks in the packing and dispatch process and implement SOPs to scale daily order volume. - Monitor packaging quality to ensure zero leakage/damage during transit.

5. Data & Reporting

- Prepare daily/weekly/monthly operational MIS - Track KPIs such as order fulfillment rate, inventory turns, logistics cost %, and customer complaints - Provide data-driven insights for leadership decision-making

Key Skills & Competencies:

- Strong understanding of D2C & marketplace operations - Excellent analytical and problem-solving skills - Ability to manage multiple stakeholders and vendors - High ownership mindset with attention to detail - Strong Excel / Google Sheets skills (automation knowledge is a plus)

Qualifications & Experience :

- Bachelor’s degree in Operations, Supply Chain, Engineering, or Business (MBA is a plus) - 2-3 years of experience in e-commerce or D2C operations - Prior experience in FMCG / Food / Consumer brands preferred - Experience scaling operations in a fast-growth startup environment is a strong advantage